Customer Success Consultant (Remote)

World Travel Service; United States; Remote; USD 60,000 - 95,000; Full time

Benefits offered by this job

Flexible work hours

Career growth opportunities

Generous vacation days

Wellbeing package

Travel industry perks and discounts

Inclusive work environment

Job summary

World Travel Service, a wholly owned subsidiary of BCD Travel, is seeking a Customer Success Consultant (Remote) to manage a portfolio of clients using the GetGoing platform. Your role is to onboard, educate, retain, and expand client usage while driving revenue and profitability for the portfolio.

You will serve as the Voice of the Customer, ensuring GetGoing delivers value and aligns with clients’ strategic goals. This position offers flexible hours and remote work options in the United States.

Qualifications

• Prior client facing account management business travel experience required.
• Global mindset with proactive communication and relationship building.
• Sales perspective with willingness to discuss technical details when needed.
• Analytical skills and ability to suggest process improvements.

Responsibilities

• Lead onboarding activities for new clients to drive speed-to-revenue.
• Support clients’ outcomes through advice, education, and digital resources.
• Identify growth and expansion opportunities and increase client engagement.
• Create plans that align with clients’ overall strategy.
• Coordinate communication between GetGoing/BCD Travel and clients.
• Responsible for profitability and organic growth of the client portfolio.

Skills

Client facing

Account management

Job description

Salary Range:$60,000.00 To $95,000.00 Annually

Customer Success Consultant (Remote)

Start your journey with GetGoing: Grow, connect, collaborate and celebrate with our global team!

This position will proactively manage a portfolio of clients using the GetGoing platform, which is BCD Travel’s all-in-one digital travel & expense management solution. The primary objective is to grow the revenue of our client's portfolio by turning customers into advocates. This includes, but is not limited to, client onboarding, adoption, expansion, retention, as well as client portfolio profitability management.

You will establish collaborative relationships with our clients and act as the Voice of the Customer for your portfolio within our organization to ensure that GetGoing delivers the most value to clients.

As a Customer Success Consultant, you will

• Lead the onboarding activities for new clients with the objective to drive speed-to-revenue
• Support clients’ desired outcomes through advice, education, and digital resources
• Identify growth and expansion opportunities, and work to expand client user engagement
• Work with clients to create a plan that aligns with their overall strategy
• Coordinate communication between GetGoing/BCD Travel and clients
• Be responsible for the profitability and organic growth of your client portfolio

About you

• Prior client facing account management business travel experience required
• Global mindset with the ability to communicate proactively and foster positive business relationships
• Sales perspective with willingness to dig into technical details when needed
• Analytical skills and the ability to suggest ways to improve processes

About us

• WTS is a wholly owned subsidiary of BCD Travel, a market leader in travel management. We specialize in finding travel solutions for companies in the mid-market. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. WTS partners with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move organizations toward their goals. In short, we help our clients travel smart and achieve more!

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At WTS we value you, our culture and success are defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Success Consultant is between $60,000 and $95,000. The actual pay depends on your skills, qualifications, experience, and geographical location.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·