Remote Customer Solutions Specialist – Tools & Trade Pros

Northern Tool; Burnsville (MN); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid work schedule

Health insurance

401(k) with company match

Employee discount

Daily Pay

Paid holidays

SPIFF incentives

Job summary

Northern Tool + Equipment seeks a Customer Solutions Representative to deliver outstanding service while promoting products. You will handle inquiries by phone, assist with product selection, and resolve issues to ensure customer satisfaction.

This remote role is based in the Twin Cities and requires onsite training in Burnsville, MN. It features a hybrid schedule, competitive pay, and benefits including medical, dental, vision, and a 401(k) match.

Qualifications

• High school education or equivalent.
• At least one year of college or technical training preferred.
• At least one year of customer service, sales, or related experience.
• Bilingual in Spanish a plus.
• Clear, concise, and pleasant voice with good enunciation.
• Strong attention to detail with the ability to multitask and follow a structured process.
• Demonstrates a professional and positive attitude.
• Ability to communicate effectively, both verbally and in writing, with a wide audience.
• Ability to meet established productivity, schedule adherence, and quality standards.
• Familiarity with technology and Windows applications, including the ability to learn new and complex computer system applications.
• Ability to maintain composure in high pressure situations.
• Mechanical aptitude related to light industrial products a plus.
• Ability to work and adhere to a varied schedule including weekends and holidays.
• Demonstrates Northern Tool + Equipment's 12 Core Competencies

Responsibilities

• Handle customer inquiries over the phone, assisting with product selection, order details, and issue resolution to ensure high customer satisfaction.
• Drive sales by promoting products and services through suggestive selling techniques and ensuring customer needs are met while achieving sales goals.
• Achieves KPIs including revenue, margin, adherence, CSAT, and managing customer compensation for consistent performance.
• Consults on and processes orders, verifying payment and shipping details and ensuring accurate order fulfillment and timely delivery.
• Assists with order status, returns, exchanges, and modifications, ensuring customers are updated.
• Participates in sales meetings and training to stay aligned with company goals.
• Collaborates with internal teams to address complex customer issues and ensure effective resolutions.

Skills

Customer service

Sales

Communication

Multitasking

Attention to detail

Professional attitude

Team collaboration

Education

High school diploma or equivalent

Some college or technical training

Tools

Windows applications

Job description

Northern Tool + Equipment seeks a Customer Solutions Representative to deliver outstanding service while promoting products. You will handle inquiries by phone, assist with product selection, and resolve issues to ensure customer satisfaction.

This remote role is based in the Twin Cities and requires onsite training in Burnsville, MN. It features a hybrid schedule, competitive pay, and benefits including medical, dental, vision, and a 401(k) match.