Remote Customer Software Engineer for Public Safety

Intergraph Corporation; Madison (AL); Remote; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Octave is seeking a Customer Software Engineer to support mission-critical Public Safety software, acting as a liaison between end users, the North American unit, and development teams.

The role involves diagnosing complex issues, delivering exceptional customer experience, and communicating product value. Candidates may be remote anywhere in the US, with preferred proximity to Huntsville, AL, and up to 20% travel annually.

Qualifikationen

• Customer support experience and strong communication
• Troubleshooting complex software issues
• Familiarity with Microsoft tech stack
• Public Safety industry exposure appreciated

Aufgaben

• Provide high-quality support to North American customers via phone, web, and email.
• Troubleshoot complex software and hardware issues across key system components.
• Replicate and analyze customer-reported issues to identify root causes and recommend solutions.
• Conduct customer care review calls to discuss open issues, progress updates, and next steps.
• Take ownership of technical incidents and coordinate resolution with Services, Engineering, and Product Development teams as needed.
• Deliver customer training on system operations and software functionality.
• Stay current on new products and technology offerings.
• Contribute to team objectives and related initiatives as needed.

Jobbeschreibung

Octave is seeking a Customer Software Engineer to support mission-critical Public Safety software, acting as a liaison between end users, the North American unit, and development teams.

The role involves diagnosing complex issues, delivering exceptional customer experience, and communicating product value. Candidates may be remote anywhere in the US, with preferred proximity to Huntsville, AL, and up to 20% travel annually.