Remote Customer Service – TRAVEL ADVISOR

Hallford Travels; Juneau (AK); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote work opportunity

Flexible scheduling

Travel industry training and resources

Ongoing support from travel team

Supplier discounts when available

Job summary

Hallford Travels is seeking a Remote Customer Service - Travel Advisor to assist clients with vacation planning, coordinate travel arrangements, and support the booking process. You’ll work in a remote environment, coordinating with suppliers and providing information to travelers.

The role emphasizes strong communication, independent work, and attention to detail, with remote-friendly scheduling and ongoing access to travel industry resources.

Qualifications

• Strong customer service and communication skills required.
• Ability to work independently in a remote environment.
• Comfortable using email, online platforms, and basic computer tools.
• Organized with strong attention to detail.
• Positive attitude and professional communication style.

Responsibilities

• Provide excellent customer service to clients planning vacations and travel.
• Research and coordinate travel options including packages, cruises, tours, and hotels.
• Respond to client questions and provide travel information.
• Communicate with travel suppliers to confirm reservations and details.
• Maintain accurate records of client communications and travel arrangements.
• Stay informed on promotions, supplier updates, and destination information.
• Assist clients before and after travel as needed.

Skills

Customer service

Communication

Remote work

Email/online tools

Detail-oriented

Job description

We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Customer Service - TRAVEL ADVISOR. In this role, you will assist clients with vacation planning, help coordinate travel arrangements, and provide support throughout the booking process.

This opportunity is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in supporting travelers while working in a remote environment.

Client Support & Vacation Planning

In this role, you will:

• Provide excellent customer service to clients planning vacations


• Assist with researching and coordinating travel options including vacation packages, cruises, tours, and hotel accommodations


• Respond to client questions and provide helpful travel-related information


• Communicate with travel suppliers to confirm reservations and booking details


• Maintain accurate records of client communications and travel arrangements


• Stay informed on travel promotions, supplier updates, and destination information


• Provide assistance to clients before and after travel when needed

Skills & Qualifications

Successful candidates typically demonstrate:

• Strong customer service and communication skills


• Ability to work independently in a remote environment


• Comfortable using email, online platforms, and basic computer tools


• Organized with strong attention to detail


• Positive attitude and professional communication style

Previous experience in customer service or travel is helpful but not required.

What We Offer

• Remote work opportunity


• Flexible scheduling options


• Access to travel industry training and resources


• Ongoing support from an experienced travel team


• Travel industry perks and supplier discounts when available

Required

• Strong customer service skills


• Strong communication skills


• Ability to work independently


• Comfortable using email


• Comfortable using online platforms


• Basic computer skills


• Organized with attention to detail


• Positive attitude


• Professional communication style

Preferred

• Previous experience in customer service or travel