Remote Customer Service – TRAVEL ADVISOR

Hallford Travels; Roanoke (VA); Remote; USD 42,000 - 54,000; Full time

Job summary

Hallford Travels is seeking a Remote Customer Service - Travel Advisor to assist clients with vacation planning and travel arrangements. You will coordinate options, respond to questions, and update suppliers to confirm bookings, all while maintaining accurate records and staying informed on promotions and destination information.

The role emphasizes independent remote work, strong communication, and a proactive service mindset, with opportunities to assist clients before and after travel.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently in a remote environment.
• Comfortable using email and online platforms.
• Organized with attention to detail.
• Positive attitude and professional communication style.

Responsibilities

• Provide excellent customer service to clients planning vacations.
• Assist with researching and coordinating travel options including packages, cruises, tours, and hotels.
• Respond to client questions and provide travel information.
• Communicate with travel suppliers to confirm reservations and details.
• Maintain accurate records of client communications and travel arrangements.
• Stay informed on promotions, supplier updates, and destination information.
• Provide assistance to clients before and after travel when needed.

Skills

Customer service

Remote work

Email proficiency

Attention to detail

Professional communication

Job description

We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Customer Service - TRAVEL ADVISOR. In this role, you will assist clients with vacation planning, help coordinate travel arrangements, and provide support throughout the booking process.

This opportunity is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in supporting travelers while working in a remote environment.

Client Support & Vacation Planning

In this role, you will:

• Provide excellent customer service to clients planning vacations


• Assist with researching and coordinating travel options including vacation packages, cruises, tours, and hotel accommodations


• Respond to client questions and provide helpful travel-related information


• Communicate with travel suppliers to confirm reservations and booking details


• Maintain accurate records of client communications and travel arrangements


• Stay informed on travel promotions, supplier updates, and destination information


• Provide assistance to clients before and after travel when needed

Skills & Qualifications

Successful candidates typically demonstrate:

• Strong customer service and communication skills


• Ability to work independently in a remote environment


• Comfortable using email, online platforms, and basic computer tools


• Organized with strong attention to detail


• Positive attitude and professional communication style

Previous experience in customer service or travel is helpful but not required.

What We Offer

• Remote work opportunity


• Flexible scheduling options


• Access to travel industry training and resources


• Ongoing support from an experienced travel team


• Travel industry perks and supplier discounts when available

Required

• Strong customer service skills


• Strong communication skills


• Ability to work independently


• Comfortable using email


• Comfortable using online platforms


• Basic computer skills


• Organized with attention to detail


• Positive attitude


• Professional communication style

Preferred

• Previous experience in customer service or travel