Customer Service Representative - USCG NMC

Insight Technology Solutions; United States; Remote; USD 32,292 - 39,468; Full time

Job summary

A leading technology solutions provider is seeking a highly motivated Customer Service Representative with strong active listening skills. This fully remote position requires responding to client needs and building lasting relationships. Candidates should have a high school diploma and at least 6 years of relevant experience. A Public Trust security clearance is required, and this role is geared towards entry-level applicants. Join a company that values diversity and promotes an inclusive workplace.

Qualifications

• 6 years of relevant experience in customer service.
• Ability to obtain a U.S. Public Trust security clearance.

Responsibilities

• Respond to callers' needs and complaints efficiently.
• Engage in active listening and clarify information as needed.
• Build lasting relationships with clients.

Skills

Active listening

Customer support

Problem-solving

Education

High school diploma or equivalent

Job description

Customer Service Representative - USCG NMC

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual for a Customer Service Representative role. The position is based in Martinsburg, WV, is fully remote, and offers a salary of $35,880.00/yr. This role requires a Public Trust clearance.

Job Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Education and Experience Requirements:

• High school diploma (or equivalent) and 6 years of relevant experience.
• Must currently hold or be eligible to obtain a U.S. Public Trust security clearance. Per federal requirements, only U.S. citizens are eligible for this level of clearance.

We encourage all qualified individuals, regardless of background, to apply. Insight Technology Solutions, LLC is an equal opportunity employer committed to fostering an inclusive and diverse workplace. *Insight Technology Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Business Consulting and Services