CST Clinical Specialist — Neurosurgery Tech (Remote)

Medtronic; Minneapolis (MN); On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Assistance

Job summary

Medtronic seeks a Clinical Specialist for the Cranial & Spinal Technologies (CST) portfolio to support technology-enabled procedures. The role requires field travel, on-site installations, and close collaboration with NRCs and surgical teams in the Minneapolis region.

You will train physicians and hospital staff, provide technical support, and maintain systems while complying with quality and regulatory requirements. The position includes a competitive benefits package.

Qualifications

• High School Diploma or GED with 6 years clinical, medical sales or medical imaging/navigation/robotics experience.
• Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
• A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience

Responsibilities

• Coordinate, support, and collaborate with NRCs and team members for on-site installations with customers.
• Represents Medtronic during technology-enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize system performance.
• Installs software and hardware upgrades.
• Performs system preventative maintenance.
• Provides telephone clinical support to customers.
• Uses UNIX/LINUX commands to modify operating files.
• Fulfills Software and Service Contract obligations.
• Acts as the primary Medtronic customer liaison for repair and technical support issues.
• Provides timely information to the district team regarding customer concerns, issues and market opportunities.
• Provide service to customers per their individual needs.
• Maintains familiarity with status of calls and issues at customer sites.
• Reports necessary complaints and partners with CSM/NRC to ensure full resolution
• Files weekly site visit and customer contact reports for service improvement purposes
• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and IT – on technical matters relating to our technology-enabled procedures.
• Provides a clinical resource for surgeons, clinicians and others being trained.
• Updates customers on tips, shortcuts and suggestions, as appropriate.
• Participates in in-house sponsored customer training at designated sites for both internal and external partners
• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for Navigation and Robotics for applicable technology-enabled procedures
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
• Submit reports and provide information as directed.
• Cooperate with all personnel on the execution of Company programs.
• Supports more complex, new image-guided products and applications to physicians and hospital staff.
• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
• Provide input on new product development based on in-field experience.
• Responsible for documentation at new or existing installations
• Adhere to company policies and conduct all business in an ethical manner

Skills

Clinical knowledge

Medical imaging/navigation/robotics

Technical support

UNIX/Linux commands

Driver's license

Travel readiness

Education

High School Diploma or GED with 6 years clinical/medical imaging experience

Associate’s Degree with 4 years clinical/medical sales/medical imaging/navigation/robotics experience

Bachelor’s degree with 2 years clinical/medical sales/medical imaging/navigation/robotics experience

Tools

UNIX/Linux

Job description

Medtronic seeks a Clinical Specialist for the Cranial & Spinal Technologies (CST) portfolio to support technology-enabled procedures. The role requires field travel, on-site installations, and close collaboration with NRCs and surgical teams in the Minneapolis region.

You will train physicians and hospital staff, provide technical support, and maintain systems while complying with quality and regulatory requirements. The position includes a competitive benefits package.