Remote Customer Service Specialist - Detail-Oriented

Coast Professional, Inc.; West Monroe (LA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

AD&D insurance

Disability insurance

Employee assistance program

Life insurance

Paid time off

Paid training

Referral program

Vision insurance

Job summary

Coast Professional, Inc. seeks a Customer Service Representative to handle inbound/outbound calls under close supervision, perform data entry, and ensure data quality. The CSR will review input/output data, maintain production records, and code data to support client requirements.

This role emphasizes accuracy and teamwork in a remote-capable setting. The position requires a high school diploma or GED, and 3+ months of call center experience is preferred.

Qualifications

• High school diploma or GED required.

Responsibilities

• Handle incoming and outgoing calls with patience, tact, and courtesy.
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Escalate calls to supervisor when necessary and appropriate.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues related to downtime and/or training issues.
• Contribute positively to a work environment that is flexible, adaptable, and team based.
• Provide, receive, and seek feedback to encourage team building.
• Participate in development and attainment of team and operational goals.
• Be respectful and courteous.
• Maintain a positive attitude about workloads and expectations.
• Prioritize workloads to ensure timeliness and quality standards.

Skills

Reading & Typing

Office procedures

Microsoft Office

English proficiency

Additional languages (a plus)

Customer service fundamentals

Teamwork

Organization

Compliance with rules

Independent work

Problem solving

Education

High school diploma or GED

Tools

Windows-based database

Headsets

Job description

Coast Professional, Inc. seeks a Customer Service Representative to handle inbound/outbound calls under close supervision, perform data entry, and ensure data quality. The CSR will review input/output data, maintain production records, and code data to support client requirements.

This role emphasizes accuracy and teamwork in a remote-capable setting. The position requires a high school diploma or GED, and 3+ months of call center experience is preferred.