Remote Customer Service Specialist

British Council; United States; Remote; USD 30,821 - 37,670; Full time

Benefits offered by this job

32 days annual leave

3 days volunteering leave

Defined benefit pension scheme

Job summary

The British Council is seeking a Customer Service Representative to provide high-quality support as the first point of contact. This role requires delivering excellent service across multiple channels and maintaining data accuracy.

The position offers a fixed-term contract with a starting salary of £25,520 per annum and includes benefits such as 32 days of annual leave. The successful candidate will work full-time and should have proficiency in English.

Qualifications

• Experience of working in a customer-facing role, delivering services to agreed quality standards.
• Strong computer literacy with ability to use standard applications confidently.

Responsibilities

• Deliver excellent customer service across multiple channels.
• Maintain accurate and timely data entry on CRM and other systems.
• Identify opportunities to recommend suitable products and services.
• Provide feedback and insights on customer needs.
• Support operational processes such as booking consultations and payments.

Skills

Customer service

Computer literacy

Tools

CRM platforms

Standard applications

Job description

The British Council is seeking a Customer Service Representative to provide high-quality support as the first point of contact. This role requires delivering excellent service across multiple channels and maintaining data accuracy.

The position offers a fixed-term contract with a starting salary of £25,520 per annum and includes benefits such as 32 days of annual leave. The successful candidate will work full-time and should have proficiency in English.