Remote Customer Service Specialist

ForgeFit; Port Saint Lucie (FL); Remote; USD 20.664 - 34.440; Vollzeit

Benefits dieser Stelle

Competitive hourly pay

Health, dental, and vision benefits

401k and paid time off

Ongoing training

Supportive remote work environment

Zusammenfassung

ForgeFit is looking for a Remote Customer Service Specialist to ensure customer satisfaction from order to installation. Responsibilities include responding to inquiries through various channels, resolving issues, and tracking customer interactions using a CRM system. Ideal candidates have at least 1 year of experience in a customer-facing role, strong communication skills, and a positive attitude. ForgeFit offers competitive pay, comprehensive benefits, ongoing training, and a supportive remote work environment.

Qualifikationen

• 1+ years in customer service or support roles.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities efficiently.

Aufgaben

• Respond to customer inquiries through phone, email, and chat.
• Help customers with orders, shipping, and product inquiries.
• Collaborate with internal teams to resolve issues.

Kenntnisse

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Positive attitude

Jobbeschreibung

Job Title: Remote Customer Service Specialist

Company: ForgeFit

Location: Remote (U.S. Based)

Employment Type: Full Time

About ForgeFit

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

About the Role

As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

What You’ll Do

• Respond to customer inquiries via phone, email, and chat with professionalism and care
• Help customers with orders, shipping questions, product details, and troubleshooting
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
• Keep accurate records of customer interactions using CRM
• Proactively follow up on customer needs and ensure satisfaction
• Maintain up-to-date knowledge of ForgeFit’s product lines and service policies

What We’re Looking For

• 1+ years of experience in a customer service, support, or client-facing role
• Strong communication and problem-solving skills
• Ability to stay organized and manage multiple priorities
• Comfortable using CRM or support tools
• A positive attitude and genuine desire to help others
• Interest in fitness or familiarity with gym equipment is a plus

What We Offer

• Competitive hourly pay based on experience
• Comprehensive benefits including health, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Ongoing training and opportunities for career growth
• The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.