Remote - Customer Service & Sales Representative - SAT

OneTouch Direct; San Antonio (TX); Remote; USD 26,000 - 29,000; Full time

Job summary

OneTouch Direct seeks a Remote Customer Service Representative to manage customer inquiries in the SAT industry. This entry-level position requires exceptional communication skills and a commitment to excellent customer service. Candidates should have a high school diploma and prior customer service experience is preferred.

Benefits

Health Care Plan (Medical, Dental & Vision)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Work From Home

Qualifications

• 1-2 years of customer service experience preferred.
• Exceptional verbal and written communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Handle inbound calls from customers and resolve issues.
• Document all interactions and maintain customer records.
• Collaborate with team members to enhance service delivery.

Skills

Communication

Problem-solving

Customer Service

Confidentiality

Education

High school diploma or equivalent

Tools

Laptop or Desktop PC with Windows 10

USB headset with noise-canceling

Webcam

Job description

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OneTouch Direct is recognized as a leading provider of contact center solutions, established in 1998. We pride ourselves on our commitment to delivering exceptional service to a variety of clients, including Fortune 500 companies. Our organization thrives on creating a work environment that supports both our clients and our employees.

Position: Remote Customer Service Representative - SAT

As a Remote Customer Service Representative, you will be responsible for managing inbound customer inquiries for clients in the SAT industry. This role requires a high level of professionalism and dedication to providing effective solutions to our customers’ needs.

Key Responsibilities

Handle inbound calls from customers, addressing inquiries and resolving issues.

Provide accurate information regarding products and services offered by our clients.

Exhibit exceptional communication skills and maintain a patient demeanor while assisting customers.

Document all interactions and maintain comprehensive records of customer communications.

Collaborate with team members to enhance customer service delivery and efficiency.

Requirements

High school diploma or equivalent is required.

A minimum of 1-2 years of customer service experience is preferred.

Exceptional verbal and written communication skills.

Proficiency in using computer systems and applications, with the ability to navigate multiple platforms.

Demonstrated problem-solving capabilities and a commitment to delivering an outstanding customer experience.

Ability to maintain confidentiality and handle sensitive customer information with discretion.

Willingness to work in a remote environment with reliable internet connectivity.

Experience in the contact center industry is advantageous.

Technical Requirements

A laptop or desktop PC (not a Mac, Surface, or Chromebook) with Windows 10.

Direct ethernet connection for internet access is mandatory.

USB headset (not wireless) featuring noise-canceling capabilities.

A functioning webcam (external or built-in) for video communication.

Benefits

Health Care Plan (Medical, Dental & Vision)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Work From Home

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality and Consumer Services

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