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Customer Service Specialist with a Passion for Resolving Issues and High Attention to Detail
Knight Office Solutions
San Antonio (TX)
On-site
USD 28,000 - 42,000
Full time
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Job summary
A leading company in IT services is seeking a Customer Service Specialist in San Antonio. The successful candidate will deliver exceptional support, manage customer inquiries, and maintain important documentation. This role demands strong organizational skills, attention to detail, and a commitment to customer satisfaction in a friendly work environment.
Benefits
Qualifications
- Excellent communication and interpersonal skills.
- Flexibility to manage disruptions and prioritize tasks.
- 1-3 years of related experience preferred.
Responsibilities
- Serve as the main contact for customers, addressing inquiries.
- Maintain records of customer data and service calls.
- Schedule service calls and dispatch technicians.
Skills
Education
Tools
Job description
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We are seeking a talented, consistent, and motivated Customer Service Specialist who is passionate about providing legendary customer support to our external and internal customers. The ideal candidate will be required to multitask in a fast-paced environment. Accuracy and attention to detail are vital for this role, as achieving deadlines is important.
This position is full-time, Monday – Friday, 8:00am – 5:00 pm.
About Us
Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. KOS has been voted as a Top Place to Work in San Antonio for eleven years in a row. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.
When you join the Knight team, you will enjoy:
- Leadership that promotes a balanced life which prioritizes faith, family, health, and work.
- A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do!
- A fast-paced growth industry focused on office technology.
- Access to local leadership.
- Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.
- Opportunities for professional growth and development.
- Friendly and inclusive work environment that values teamwork, feedback, and collaboration.
Also, a complete benefit package that includes:
- Medical
- Vision
- Life Insurance
- Accidental death and disability insurance
- Short- and long-term disability insurance
- 401K (with company match)
Learn more about Knight Office Solutions here.
Description:
We are seeking a talented, consistent, and motivated Customer Service Specialist who is passionate about providing legendary customer support to our external and internal customers. The ideal candidate will be required to multitask in a fast-paced environment. Accuracy and attention to detail are vital for this role, as achieving deadlines is important.
This position is full-time, Monday – Friday, 8:00am – 5:00 pm.
About Us
Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. KOS has been voted as a Top Place to Work in San Antonio for eleven years in a row. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.
When you join the Knight team, you will enjoy:
- Leadership that promotes a balanced life which prioritizes faith, family, health, and work.
- A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do!
- A fast-paced growth industry focused on office technology.
- Access to local leadership.
- Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.
- Opportunities for professional growth and development.
- Friendly and inclusive work environment that values teamwork, feedback, and collaboration.
Also, a complete benefit package that includes:
- Medical
- Dental
- Vision
- Life Insurance
- Accidental death and disability insurance
- Short- and long-term disability insurance
- 401K (with company match)
Learn more about Knight Office Solutions here.
Job Overview and Responsibilities:
- Customer Interaction & Problem Solving: Serve as the main contact for customers, addressing inquiries and resolving issues to ensure satisfaction.
- Information Management: Maintain records of customer data, service calls, work orders, service loaners, and inspections.
- Dispatch Coordination: Communicate dispatch and supply order expectations, schedule service calls, and dispatch technicians.
- Progress Updates: Keep customers informed about the status of their service to ensure a positive experience.
- Administrative Support: Assist with administrative tasks, including preparing reports.
Skills and Qualifications:
- Strong organizational skills and attention to detail to ensure accurate work and adherence to tasks and schedules.
- Excellent communication and interpersonal skills.
- Effective problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
- Flexibility to manage workday disruptions and prioritize tasks accordingly.
- Proactive approach with a passion for delivering exceptional customer experiences.
- Previous experience in customer service or administrative roles, preferably in a technology or office environment.
- Proficiency in Microsoft Office Suite and a willingness to learn new software.
- Experience with e-Automate software is a plus.
- High school diploma or GED.
- One to three years of related experience and/or training, or an equivalent combination of education and experience.
Apply today! Submit your resume, cover letter, and any relevant work examples demonstrating your expertise to Knight Office Solutions' Careers Page.
If you are interested in applying to this role, we invite you to participate in a Culture Index Survey. This is 2-question survey helps us to apply your work-related needs to our position requirements, and it is also used to assist us in the development of our employees. The survey takes approximately 8 – 10 minutes to complete.
Please click HERE to complete the survey and select the position that you are applying for - Customer Service Specialist. For optimal visual of directions, it's recommended that you take the survey on a computer or tablet.
Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, or gender.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesIT Services and IT Consulting
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