Remote Customer Service Representative

Conduent; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Conduent is seeking a Remote Customer Service Representative to provide exceptional service as the first point of contact for clients' customers. This role offers competitive pay starting at $14 per hour, paid training, and opportunities for career growth in a supportive environment. Candidates should have strong communication skills and a commitment to customer satisfaction.

Benefits

Work From Home

Paid Training

Comprehensive Benefits

Incentive Plan

Career Growth Opportunities

Qualifications

• At least 18 years old.
• 6 months of Customer Service or Call Center experience.
• Working knowledge of computers and Windows applications.

Responsibilities

• Manage a high volume of inbound calls.
• Provide information about payments and benefits.
• Assist customers with inquiries regarding transactions.

Skills

Communication

Customer Service

Problem Solving

Multitasking

Education

High School Diploma or equivalent

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Customer Service Representative

$14.00 HR

Please note that applicants residing in the following states are not eligible for this position:

AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA.

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

• Work From Home
• Full Time Employment (40 hours/week)
  • Must have flexibility to work any of our 8-hour shift schedules during our business hours.
  • Business Hours: Monday – Sunday, 24/7
• Competitive Pay: $14.00 starting on day one
• Shift differential: $1.50 per hour for hours between 6PM-6AM
• Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm)
• Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).
• Career Growth: Opportunities to advance your career in a supportive, innovative environment.
• Benefits: Comprehensive benefit options and a great work environment that values your success.

What You’ll Do:

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

What We’re Looking For:

• A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period.
• An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner.
• A calm and composed professional who can navigate challenging conversations with empathy and efficiency.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies.
• A focused multitasker who thrives in a structured, high-volume call center environment.

Required Qualifications:

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• Compliance with camera requirements for meetings and training.
• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment.
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
• Working knowledge of computers and Windows applications.

Preferred Qualifications

• 1+ years of previous call center experience.

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Conduent provides a variety of benefits including health insurance, dental and vision, life and disability insurance, a retirement plan, paid holidays, and PTO or vacation/sick leave. The estimated pay for this role is $14 per hour.

Conduent is an Equal Opportunity Employer and considers applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, disability, medical condition, military/veteran status, citizenship, genetic information, or any other protected group.

People with disabilities needing accommodations can request them via this form: click here to access or download the form. Complete it and email to [e-mail]. More info: Conduent's ADAAA Accommodation Policy.

At Conduent, we value health and safety. While vaccination is not required for most roles, providing your vaccination status is a legal employment requirement where applicable.