Remote Customer Service Representative

Conduent; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Remote Customer Service Representative, where you'll manage inbound calls and assist customers with their needs. Enjoy a competitive starting pay of $14/hour, with opportunities for bonuses and career growth in a supportive environment.

Benefits

Work From Home

Paid training

Incentive Plan

Career Growth Opportunities

Comprehensive benefits

Qualifications

• At least 18 years old with a High School Diploma or equivalent.
• 6 months of customer service, call center, or dispatch experience.

Responsibilities

• Manage high volume inbound calls efficiently.
• Assist with transaction inquiries and account status updates.
• Communicate warmly, maintaining confidentiality and compliance.

Skills

Effective communication

Customer service

Problem solving

Tech-savvy

Education

High School Diploma or equivalent

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. Join us to thrive personally, make a difference, and be part of a culture that values individuality every day.

Remote Customer Service Representative

Starting at $14.00 per hour

Note: Applicants residing in the following states are not eligible: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, WA.

Are you passionate about helping others and delivering exceptional service? Join our dynamic team as the first point of contact for our clients' customers. With paid training, competitive pay, and incentives, you'll make a real impact daily.

What We Offer:

• Work From Home
• Full-Time Employment (40 hours/week)
  • Flexibility to work any of our 8-hour shifts during business hours.
  • Business Hours: Monday – Sunday, 24/7
• Competitive Pay: $14.00 starting day one
• Shift Differential: $1.50/hr for hours between 6PM-6AM
• Weekend Differential: $1.00/hr on Saturdays and Sundays, 6AM-6PM
• Incentive Plan: Up to $350/month after training based on performance metrics
• Career Growth: Opportunities to advance in a supportive environment
• Benefits: Comprehensive options and a positive work environment

What You’ll Do:

• Manage high volume inbound calls efficiently.
• Actively listen to understand customer needs and provide clear information.
• Access cardholder accounts to discuss payments and benefits.
• Assist with transaction inquiries and account status updates.
• Process transactions and handle research requests accurately.
• Communicate warmly, maintaining confidentiality and compliance.
• Stay informed about company and client policies and technology.
• Support team operations during peak times or absences.

What We’re Looking For:

• A dependable team member with a strong work ethic, punctual, and committed to a consistent schedule, including full attendance during training.
• An effective communicator with strong verbal and written skills, able to explain complex information professionally.
• A calm professional capable of handling challenging conversations with empathy.
• A customer service enthusiast skilled in navigating multiple screens and guiding customers.
• A tech-savvy problem solver comfortable with learning new tools.
• A focused multitasker thriving in a high-volume call center environment.

Minimum Qualifications:

• At least 18 years old with a High School Diploma or equivalent.
• 6 months of customer service, call center, or dispatch experience.
• Background, credit, and security checks required.
• Camera compliance for meetings and training.
• Reliable, high-speed internet (50 Mbps upload/download).
• Dedicated work area with necessary equipment.
• Knowledge of computers and Windows applications.

Preferred Qualifications:

• Over 1 year of call center experience.

Pay is estimated at $14/hour, with potential bonuses and benefits including health coverage, retirement plans, paid holidays, and PTO.

Conduent is an Equal Opportunity Employer. Reasonable accommodations are available upon request. For accommodation requests, download the form here and email it to [e-mail]. More information on our ADAAA Accommodation Policy.

We prioritize health and safety. While vaccination is not mandated for most roles, providing your vaccination status is a legal requirement where applicable.