Remote Customer Service Representative

Hall Associates; San Francisco (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company is seeking a Remote Customer Service Representative to join their team. In this role, you will provide exceptional customer service, assist members with their benefits, and manage complex inquiries regarding Medicare and Medicaid. This position offers a supportive work environment with various benefits, including health and retirement plans.

Benefits

Health Insurance

Dental Insurance

Life Insurance

401k Plans

Paid Time Off

Generous Company Discounts

Qualifications

• Ability to handle sensitive information.
• Passion for helping others.
• Experience with Medicare and Medicaid is a plus.

Responsibilities

• Answer inbound calls regarding member benefits.
• Focus on the quality of each call.
• Provide reliable preventive maintenance service.

Skills

Multitasking

Customer Service

Problem Solving

Job description

We're looking for a Remote Customer Service. As a Customer Service Representative, you will help drive the continued success by providing reliable and impeccable preventive maintenance service. You will act as a trusted adviser to our customers, evaluating their needs and performing maintenance :

• Answer inbound calls from members regarding their benefits.
• Focus on the quality of each call and being able to multitask. These are complex calls.
• Answer questions about Medicare and Medicaid
• Provide excellent customer service and demonstrate a passion for helping others.
• Handle sensitive information

Benefits : Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans. Paid Time Off and Holidays with Generous Company Discounts.

Mon-Fri

16-$22 Per Hour

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Customer Service Representative Remote • San Francisco, California