Remote Customer Service Representative

TEKsystems; San Francisco (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading organization is seeking a Customer Service Representative to provide top-notch service to callers while ensuring accurate claim processing. Candidates should possess strong communication skills, with a focus on empathetic customer interactions. The role is fully remote, allowing flexibility with adequate training. If you've got a background in customer service and are eager to be part of a dynamic team, apply today!

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance options

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

PTO, Vacation or Sick Leave

Qualifications

• 1-2 + years of related call center or office-based customer service experience.
• Must have a high school diploma or GED.
• In lieu of related experience, Bachelor's degree is accepted.

Responsibilities

• Provide timely, accurate, and customer-focused claim information.
• Document claims with a high level of accuracy in the claim system.
• Meet or exceed call center operational metrics.

Skills

Customer service

Strong phone presence

Proficiency in MS Office

People skills

Education

Bachelor's degree

High school diploma or GED

Job description

The Customer Service Representative is on the front line in helping our organization deliver on its Core Values. First and foremost, the CSR will consistently deliver the BEST Customer Service. The CSR provides our customers with timely, accurate, and customer-focused benefit and claim information for all the products administered by our program. Duties include providing call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, consistently deliver a superior level of customer service, document the claim system, work with the STD, SDI, AM, LTD, Life and AD&D products, and perform well in a remote call center team environment.

Required Skills & Abilities

• 1-2 + years of related call center or office-based customer service experience
• In lieu of related experience, Bachelor's degree is also accepted.
• Must have strong people skills and carry a strong phone presence over the phone.
• Prior experience in insurance, benefits/claims, or financial services is a plus.
• Proven work tenure from previous work experience.
• Must have a high school diploma or GED.
• Proficiency in MS Office applications (especially word processing, and database/spreadsheet) required.
  
  
  

Key Accountabilities

• Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
• Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately.
• Remain fully compliant with operational standards. Meet or exceed call center operational metrics.
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust.
• Anticipate customer needs and take action.
• Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintain professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.
  
  
  

Details

• 100% remote | Equipment Provided.
• Applicants must provide the internet and a quiet workspace.
• Schedule: Monday to Friday | 8:00am - 4:30pm PST (45 minute lunch, 38.5 hours per week)
• Pay cycle – Weekly | Medical, Dental & Vision Benefits offered.
  
  
  

Pay And Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.