Customer Success Manager

Sagetap; San Francisco (CA); Remote; USD 95,000 - 105,000; Full time

Job summary

Sagetap is seeking a Business Operations Associate to manage vendor relationships and act as a product expert. This role involves working closely with multiple teams to ensure customer satisfaction and success in a fast-paced startup environment. Candidates should have strong interpersonal skills and experience in B2B SaaS.

Benefits

Early-stage stock options

Comprehensive healthcare benefits

Flexible work schedule

Professional development opportunities

Qualifications

• 3-5 years of experience managing customer relationships.
• Strong verbal and written communication skills.
• Detail-oriented and professional polish.

Responsibilities

• Own the vendor relationship post-sale, acting as primary point of contact.
• Run high-impact onboarding calls to align on goals.
• Collaborate with cross-functional teams to support vendor needs.

Skills

Interpersonal skills

Organizational skills

Time management

Customer-first mentality

Tools

Slack

Zoom

Job description

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Business Operations Associate at Sagetap | People Person

Sagetap is a rapidly growing startup changing how enterprise technology executives discover and evaluate software. Our AI-driven platform anonymously connects tech buyers with the industry’s most credible technology vendors, helping them cut through the noise and solve their biggest problems.

Backed by investors like NFX Ventures, Uncorrelated Ventures, and Emergent Ventures, we are on a mission to fundamentally change software discovery for senior technology leaders and foster meaningful connections in a non-sales setting.

We’re a tight-knit, fast-moving team that values curiosity, transparency, and impact. If you’re energetic, results-oriented, and excited to work in an early-stage environment, come help us shape the future of technology buying at Sagetap!

Job Description:

As a Customer Success Manager, you will manage a portfolio of SaaS vendor clients, building relationships with stakeholders and forming trusted relationships. You will act as a Sagetap product expert and resource for stakeholders, and help deliver the voice of the customer to internal teams at Sagetap. Working across Sales, Product, Engineering, Design, and our Sage Growth team, CSMs manage a variety of projects that will have direct and indirect impact on customers.

What You Will Do:

• Own the vendor relationship post-sale, acting as the primary point of contact and strategic advisor throughout the vendor lifecycle, prioritizing vendor retention.
• Run high-impact onboarding calls, ensuring vendors are set up for success by aligning on goals, best practices, and key milestones. This includes thorough demonstration of Sagetap's product features and setting expectations.
• Develop deep understanding of each vendor’s GTM motion, positioning Sagetap as a core channel for product discovery and feedback.
• Collaborate cross-functionally (Sales, Product, Marketing, Growth, Engineering) to deliver vendor feedback, influence roadmap priorities, drive feature adoption, and support vendor-specific needs.

Qualifications:

• 3-5 years of experience managing customer relationships
• 2-5 years of experience in tech, preferably in B2B SaaS
• Strong interpersonal skills, including excellent written and verbal communication to a variety of internal and external stakeholders
• Strong organizational skills, including time management and the ability to multitask in a fast-paced startup environment
• Detail-oriented and professional polish, as this role primarily manages client relationships
• Self-motivated individuals with a customer-first mentality for building connections and trust
• Bonus points for experience in SaaS sales, marketing, or cybersecurity

The expected OTE range for this position is$95k - $105k. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.

Additional Information:

• Remote-Friendly: This role can be performed from anywhere. Our distributed team primarily collaborates across US time zones, so US-based applicants are preferred.
• Tools and Collaboration: We use Slack, Zoom, and other platforms to maintain a culture of open communication and collaboration, no matter your location.
• Work-Life Balance: Enjoy a flexible schedule in an environment that values productivity and personal well-being.

What you will have at Sagetap:

Early-stage stock options

Comprehensive healthcare benefits for employees and qualifying dependents

Flexible work schedule with generous vacation and holiday policy

Professional development and career growth

Experience building and selling a transformative product

Ability to learn from some of the smartest people in the industry

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Internet Marketplace Platforms

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