Remote Customer Service Representative

MCI; Phenix City (AL); Remote; USD 30,000 - 38,000; Full time

Job summary

A prominent company in the Business Process Outsourcing (BPO) industry is seeking a Customer Service Representative. This role involves engaging with customers to resolve issues, promoting products, and ensuring satisfaction. Employees can expect competitive compensation, career growth opportunities, and a supportive work environment with health benefits and various perks.

Benefits

Paid Time Off

Comprehensive Health Benefits

Cash Bonuses and Prizes

Casual Dress Code

Qualifications

• Must be at least 18 years old.
• Excellent organizational and communication skills required.
• Basic knowledge of Microsoft Office Suite is essential.

Responsibilities

• Listen to customers and resolve issues effectively.
• Utilize systems for account management tasks.
• Identify sales opportunities and promote products.

Skills

Organizational Skills

Written Communication

Oral Communication

Problem-Solving

Customer Service

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive starting compensation based on experience
- Opportunities for career growth and internal promotions
- Paid Time Off and paid holidays to support work-life balance
- Access to comprehensive health benefits after 90 days of employment
- Participate in contests with cash bonuses and prizes, including electronics and vacations
- Enjoy a fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and effectively resolve issues
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply skills to promote products
- Escalate customer dissatisfaction to the managerial team as needed
- Ensure first-call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role or similar environment
- Strong typing skills (20+ words a minute)
- Proven ability to thrive in a fast-paced and dynamic work environment
- Experience with conflict resolution and negotiation techniques
- Familiarity with the Windows operating system

#BPO #CustomerService #CareerGrowth #HealthBenefits #CompetitiveCompensation

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.