Remote Customer Service Representative

MCI; Cusseta (GA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in the Business Process Outsourcing industry is looking for customer service representatives in Cusseta, Georgia. This role involves assisting customers by addressing their needs, utilizing technology to manage accounts effectively, and enhancing sales opportunities. Enjoy a supportive work environment with opportunities for growth, comprehensive benefits after 90 days, and engaging work culture.

Benefits

Comprehensive medical, dental, and vision coverage

Paid training

Opportunities for significant career advancement

Cash bonuses and prizes for contests

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Utilize systems for account management tasks.
• Apply sales skills to upgrade product offerings.

Skills

Organizational skills

Written communication

Oral communication

Problem-solving

Negotiation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Starting compensation based on experience
- Participate in daily, weekly, and monthly contests with cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage available after 90 days of employment
- Opportunities for significant career advancement within the organization
- Paid training to develop new skills while earning a paycheck
- Enjoy a fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position the products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Highly reliable with the ability to maintain regular attendance and punctuality
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Exceptional interpersonal skills and the ability to build relationships with team members and customers

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #EngagingWorkEnvironment

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