Remote Customer Service Representative

Escape Travel by Jonelle; Miami (FL); Remote; USD 42,000 - 62,000; Full time

Job summary

Escape Travel by Jonelle is seeking a remote Travel Consultant/Advisor to work directly with clients to design customized itineraries that fit their budgets and preferences. You will research destinations, price options, and present travel proposals, then manage bookings and payments with attention to detail.

Responsibilities include ongoing client support before, during, and after travel across phone, email, and online channels, while staying informed about advisories and supplier policies to

Qualifications

• Proficiency in advising clients on destinations, itineraries, and budget-friendly options.
• Strong skills in handling travel arrangements and reservations across platforms and suppliers.
• Excellent written and verbal communication; attention to detail.

Responsibilities

• Design customized itineraries including flights, accommodations, transportation, tours, and activities.
• Prepare and present travel options and accurate proposals and confirmations.
• Manage bookings and reservations, process payments, and monitor itinerary changes.

Skills

Travel consulting

Travel management

Customer service

Booking tools

GDS

CRM systems

Communication skills

Independent remote work

Documentation accuracy

Travel insurance knowledge

Tools

GDS

CRM systems

Job description

Role Description

This is a remote Travel Consultant/Advisor role. The Travel Consultant/Advisor will work directly with clients to understand their travel needs, preferences, and budgets, and then design customized itineraries that may include flights, accommodations, transportation, tours, and other activities. Day-to-day tasks include researching destinations, pricing, and availability; preparing and presenting travel options; and creating accurate travel proposals and confirmations. The role also involves managing bookings and reservations, processing payments, and monitoring itinerary changes such as schedule updates or cancellations. The Travel Consultant/Advisor will provide ongoing customer support before, during, and after travel, handle inquiries via phone, email, and online channels, and maintain detailed records in booking and CRM systems. The position requires staying informed about travel advisories, supplier policies, and loyalty programs to guide clients effectively and responsibly.

Qualifications

• Proficiency in Travel Consulting and Travel Management, including advising clients on destinations, itineraries, and budget-friendly options.
• Strong skills in handling Travel Arrangements and Reservations, such as booking flights, accommodations, transportation, and activities through various platforms and suppliers.
• Demonstrated Customer Service skills, with the ability to respond promptly, resolve issues, and maintain a professional, empathetic communication style.
• Comfort using online booking tools, GDS or supplier portals, and basic office software (email, spreadsheets, and CRM or client tracking systems).
• Excellent written and verbal communication skills, with attention to detail and accuracy in documentation and itineraries.
• Ability to work independently in a remote environment, manage time effectively, and handle multiple client requests and deadlines.
• Familiarity with travel insurance, travel advisories, and basic regulatory or documentation requirements (passports, visas) is beneficial.
• Previous experience in travel, hospitality, tourism, or a related customer-facing role is preferred but not strictly required.