Remote Customer Service Representative

MCI; Fort Campbell (TN); Remote; USD 28,000 - 35,000; Full time

Job summary

A leading company in business process outsourcing is seeking customer service representatives to join their team. The role involves engaging with customers to resolve issues, ensure customer satisfaction, and promote services. Competitive benefits, paid training, and opportunities for career advancement are offered in a fun and engaging environment.

Benefits

Competitive compensation

Cash bonuses and prizes

Comprehensive health benefits

Paid training

Casual dress code

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position products and processes to customers.

Skills

Organization

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation based on experience
- Participate in daily, weekly, and monthly contests with cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career advancement with a focus on internal promotions
- Paid training to develop new skills while earning a paycheck
- Fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Strong team orientation and customer focus
- An aptitude for conflict resolution, problem-solving, and negotiation
- Ability to thrive in a fast-paced environment with change and ambiguity
- Highly reliable with a commitment to regular attendance and punctuality

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."