Customer Service Representative

Qrmllc; White House (TN); Remote; USD 30,000 - 45,000; Full time

Job summary

QRM is looking for a motivated Customer Service Representative to join our Operations team. Work remotely full-time, assisting customers with claims and providing technical support. Qualifications include a High School Diploma and some experience in quality assurance. Enjoy competitive pay and benefits starting on your first day!

Benefits

Medical insurance

401K plan

PTO

Employee Assistance Program

Qualifications

• 1-2 years of quality assurance experience preferred.
• Must have a typing speed of at least 40 wpm.
• Ability to read and interpret documents.

Responsibilities

• Provide positive customer service and technical expertise.
• Accurately document all claim details.
• Identify and resolve customer issues.

Skills

Language Skills

Computer Skills

Customer Service

Bilingual (Spanish)

Technical Expertise

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

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Who Is QRM

Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service and benefits compliance. We are a valued and growing resource with over 1000 client companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team.

QRM is seeking a Customer Service Representative (CSR) to apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a challenging time.

This is a full-time remote position working approximately 30-40 hours per week. The schedule is listed below in CST:

• Monday - Friday 9:00AM - 5:00PM

Duties/Responsibilities

• Customer Service and Claim Intake
• Provide positive customer service and technical expertise through prompt, accurate, and courteous responses.
• Offer empathy and support during the claim process.
• Accurately document all claim details provided by the customer.
• Identify and resolve customer issues following client-specific instructions.
• Use call scripting to ensure consistency and efficiency.
• Punctuality and Reliability
• Remain available for extended hours or additional shifts during peak periods or emergencies.
• Follow break and lunch schedules to maintain productivity.

Required Skills/Abilities

• Language Skills
• Ability to read and interpret documents such as police and accident reports.
• Write routine correspondence and detailed accident descriptions.
• Maintain a confident, clear, and professional telephone presence.
• Provide feedback verbally and in writing professionally.
• Bi-lingual in Spanish (Preferred)
• Computer Skills
• Knowledge of basic computer functions, including Microsoft Word and Excel.
• Typing speed of at least 40 wpm.
• Must have a cell phone.

Education and Experience

• High School Diploma or GED required.
• 1-2 years of quality assurance experience preferred.

Network Requirements

• Run a speed test from your work computer upon hire.
• Ethernet connection is recommended but not required.
• Work on a private network; public locations are not permitted.
• No VPNs allowed; logins must occur within the US.

Benefits/Compensation

• Competitive pay
• 30+ hours per week
• Medical insurance (eligible from the first day of the month following hire).
• Additional benefits (eligible after 60 days): Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Dependent Care, FSA, Telemedicine, Disability, Employee Assistance, College Savings.

• 401K plan (eligible after 6 months)
• PTO (eligible after 90 days)
• Employee Assistance Program

Additional Details

• Job Industry: Other

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Motor Vehicle Manufacturing

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