Remote Customer Service Representative

Road Runner Sports; Elkridge (MD); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Representatives to join their remote team. In this role, you will engage with customers, providing exceptional service while promoting top fitness products. With a focus on reliability and a positive attitude, you'll thrive in a casual work-from-home environment. Enjoy generous discounts and the opportunity to make a real impact on customers' health and fitness journeys. If you're motivated, have a knack for sales, and want to help others, this is the perfect opportunity for you to shine!

Benefits

Up to 60% Discounts on Brands

Casual Work From Home Environment

Qualifications

• Previous customer service and/or sales experience in a high volume call center environment.
• Ability to listen to customer needs and make effective recommendations.

Responsibilities

• Work directly with customers to resolve concerns and sell fitness products.
• Provide a WOW customer experience and educate customers on products.

Skills

Customer Service Skills

Sales Experience

Technical Knowledge

Reliability

Self-Motivation

Engaging Communication

Tools

Windows-based PC or Laptop

Basic Computer Software

Job description

Overview

As a Work From Home "Customer Service Rep", you'll work directly with customers who call our inbound phone center, selling them top fitness products and services and be the voice of Road Runner Sports, the world's largest running and walking store.

We have multiple opportunities open for Work From Home Customer Service Representatives.

Earn $19.00/hr, ($16.00/hr base plus bonuses) when you're hitting your sales goals.

You'll be successful when you can hit your goals, including resolving customer concerns and doing it in the most timely manner while making your Customers raving fans. You'll get all the training you need so you can become an expert, make recommendations, and introduce your Customers to our VIP Family perks while making them feel as though they are talking to a trusted friend!

About Us

• Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
• Founded in a San Diego garage over 40 years ago.
• Road Runner Sports has 47 stores across the country, and we are growing!
• Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

WOW us by Bringing

• Reliability and flexible availability that may include days, evening, holidays, and at least one weekend day.
• Previous customer service and/or sales experience in a high volume call center environment (highly preferred).
• Previous Remote/Work From Home Experience.
• Ability to listen to customer needs, make effective recommendations, and apply technical knowledge.
• Positive attitude and ability to be self motivated in a work from home atmosphere.
• Ability to type, navigate the internet, use basic computer software, and calculate simple retail math.
• Engaging customer service skills to deliver a WOW experience.
• An already established work from home environment using your own windows-based PC or laptop with high-speed internet.

Your Rewards

• Enjoy the fun, casual work from home environment.
• Take advantage of up to 60% DISCOUNTS on all your favorite brands!
• Educate your customers about the best shoes, socks, insoles, apparel, and accessories to help them change their world!
• Help change lives through health and fitness.

Acknowledgments

After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws.

We're committed to protecting your privacy rights. We collect personal information from you, including personally identifying information, professional or employment-related information, and educational information. The purpose of this collection is to assist in evaluating your application for employment.

To ensure your application is received as timely as possible, we encourage you to apply directly onto our Road Runner Sports Career page.

As you apply directly on our site, we will be reaching out to you within the next 10 days should your experience and qualifications meet our requirements for this position.