CUSTOMER SERVICE REPRESENTATIVE

Sunset Finance; South Carolina; On-site; USD 30,000 - 45,000; Full time

Job summary

A consumer finance office in South Carolina is looking for a Customer Service Representative. This role involves managing customer inquiries, processing loan applications, and handling payments and daily transactions. Successful candidates should have customer service experience and computer skills, along with a high school diploma. The environment is primarily sedentary, and reasonable accommodations are available. Join us to play an essential part in our customer-focused operations.

Qualifications

• Previous experience in customer service or the finance industry is a plus.
• Knowledge of computer skills is necessary.

Responsibilities

• Solicit loans on the telephone and at the counter.
• Answer calls, post payments, and input loans.
• Complete loan documents and prepare daily deposits.

Skills

Customer service experience

Collections knowledge

Computer skills

Education

High school diploma or equivalence

Job description

JOB SUMMARY

The CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, and complete other duties. This person must fill out correctly most of the office forms and reports, as well as maintain current the master cash drawer, bank deposits, and related daily transactions.

DUTIES & ESSENTIAL JOB FUNCTIONS

1. Solicit loans on the telephone and at the counter.
2. Must answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail. Answers the telephone.
3. Other duties include: opening mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.
4. Completes loan documents and closes current refinance loans.
5. Prepares daily deposits of cash and checks.
6. Maintains and balances correct amount and denominations of money in cash drawers daily.
7. Maintains loan standard report daily.
8. Telephones past due customers

QUALIFICATIONS

Previous experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills.

REQUIRED

A high school diploma or equivalence is required.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.