Customer Service Representative

TEKsystems; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading provider of business services, TEKsystems, is hiring a remote Call Center Representative to assist customers with audiology and hearing equipment orders. This role requires effective communication and customer service skills to enhance client experience and meet performance metrics. Ideal candidates should be comfortable working in a fast-paced environment, handling inbound calls, and providing accurate information.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid Time Off

Qualifications

• Entry level position requiring customer service skills.
• Prior experience in a call center is a plus but not mandatory.
• Effective communication and problem-solving abilities are essential.

Responsibilities

• Answer and support customers with purchase orders.
• Accurately enter customer order information into the system.
• Direct calls to the appropriate department.

Skills

Customer service

Customer support

Call center

Inbound call

Microsoft office

Job description

Get AI-powered advice on this job and more exclusive features.

• Answer and support high-end customers with purchase orders for audiology and hearing equipment
• Accurately enter customer order information to internal database
• Direct calls as appropriate to correct department or individual within company.
• Effectively meet all defined metrics regarding talk time and accuracy
• Communicate effectively with customer to provide a high quality experience
  
  
  

REMOTE Call Center Representative

Job Description

• Answer and support high-end customers with purchase orders for audiology and hearing equipment
• Accurately enter customer order information to internal database
• Direct calls as appropriate to correct department or individual within company.
• Effectively meet all defined metrics regarding talk time and accuracy
• Communicate effectively with customer to provide a high quality experience
  
  
  

Skills

Customer service, Customer support, Call center, Inbound call, Microsoft office

Hours : Monday-Friday 11:30am-8pm

Training schedule : 9am-5pm for 6 weeks

• client is interviewing next week!
  
  
  

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 10, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at TEKsystems by 2x

Get notified about new Customer Service Representative jobs in Charlotte, NC.

Customer Service Representative-Remote (Healthcare Claims)

Enclave at Regent Park, SC 56 minutes ago

Work at Home Customer Service Agent (Full-Time & Part-Time) (NC)

Customer Service Representative - Remote

Work at Home Contact Center Agent (Full-Time & Part-Time) (NC)

Customer Solutions Specialist (First Shift)

Hospitality Specialist ( Work from Home)

Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)

Customer Support Associate - Work from Home - Charlotte, NC

WORK FROM YOUR HOME BASED OFFICE - SALES REPRESENTATIVE - hiring now

Remote Helpdesk Support Representative - $17/HR

WORK FROM YOUR HOME BASED OFFICE - SALES REPRESENTATIVE - good pay start today

WORK FROM YOUR HOME BASED OFFICE - SALES REPRESENTATIVE

WAH Mortgage Customer Service Representative

Remote Helpdesk Support Representative - $17/HR

Work-at-Home Inbound P&C Insurance Agent (Licensed)

Disaster Relief Call Center Representative

Hurricane Relief Call Center Representative

REMOTE WORK FROM HOME/CLAIMS REPRESENTATIVE

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.