Remote Customer Service Representative

Lensa; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a fully remote Customer Service Representative. The role involves delivering outstanding customer experiences, answering inquiries, and managing accounts. This is an entry-level contract position with flexible hours, offering competitive pay and benefits like medical coverage and a 401(k) plan.

Benefits

Medical, dental & vision coverage

401(k) Retirement Plan

Short and long-term disability benefits

Employee Assistance Program

Paid Time Off

Qualifications

• Experience in customer service roles is preferred.
• Ability to handle a high volume of calls.
• Strong organizational skills and attention to detail.

Responsibilities

• Deliver high-level customer service by answering calls and assisting customers.
• Manage customer accounts and verify eligibility for coverages.
• Input customer information accurately into the database.

Skills

Customer Service

Communication

Flexibility

Problem Solving

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

FULLY Remote Customer Service opportunity!

• 6 Month Contract to start
  
  

Description

Deliver the highest level of customer service experience

• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options etc.
  
  

Be an expert on the company, product, and policies

• Display flexibility and willingness to accept constantly changing project/program updates
• Demonstrate corporate values on a consistent basis
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies
  
  

Administrative Duties

• Input customer information into a database
• Various administrative duties as assigned
  
  

Pay and Benefits

The pay range for this position is $15.00 - $16.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 6, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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