Remote Customer Service Representative

GetInsured; Albany (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Remote-Kundenservice-Mitarbeiter, um das Team zu verstärken. In dieser spannenden Rolle bieten Sie erstklassigen Kundenservice und helfen dabei, den Prozess der Krankenversicherungsanmeldung zu vereinfachen. Sie arbeiten in einem positiven, unterstützenden Umfeld und profitieren von einem umfassenden Schulungsprogramm. Die Position bietet die Flexibilität des Homeoffice und die Möglichkeit, in einem dynamischen Team zu wachsen. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und in einem sich ständig weiterentwickelnden Bereich zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bezahlte Schulung

Leistungs- und Anwesenheitsanreize

Remote-Arbeitsumgebung

Unterstützende Teamkultur

401K-Match

HRA (ICHRA)

PTO

Qualifications

• Moderate bis fortgeschrittene Computerkenntnisse erforderlich.
• Komfort im Umgang mit neuer Technologie ist notwendig.

Responsibilities

• Bearbeitung von eingehenden und ausgehenden Anrufen.
• Bereitstellung von hochwertigem Kundenservice.

Skills

Kundenservice

Technische Unterstützung

Datenverarbeitung

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Multitasking

Education

Hochschulabschluss

Tools

CRM-Systeme

Job description

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It's an exciting time to join GetInsured! We are hiring Remote Customer Service Representatives to join our teams. Despite current challenges, GetInsured is growing, adapting, and hiring. We offer opportunities for growth and aim to create a positive, motivating remote work environment. Our mission is to simplify health insurance enrollment, which is more crucial than ever. As a Remote Customer Service Representative, you'll deliver excellent customer experiences and help demystify health insurance enrollment.

GetInsured has the largest state-based marketplace footprint, with user-friendly interfaces and decision support tools empowering millions nationwide. We develop cloud-based enrollment tools for state exchanges, brokers, insurers, and consumers, including eligibility, plan selection, and enrollment technology, along with marketing and call center services.

Full-time/Seasonal

• $15.00/hr. plus performance incentives
• $16.00/hr. for Spanish Bilingual, plus incentives

Requirements

• 18 years or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with camera for training
• Full attendance for 3-week paid training
• Internet speed of at least 35 Mbps with Ethernet; cable/fiber broadband required
• Not compatible with mobile internet, satellites, Wi-Fi, or Wi-Fi extenders

Essential Responsibilities

• Inbound/Outbound Calls
• Deliver high-quality customer service
• Manage customer accounts and technical support
• Data entry and online chat support
• Follow procedures and policies
• Creative problem-solving
• Adaptability to project changes
• Multitasking and prioritization
• Complete training and certifications through exams
• Follow communication guidelines

Qualifications

• Moderate to advanced computer skills
• Comfort with learning new technology
• Professionalism
• Excellent communication skills
• Work from home capability
• Self-motivated and success-oriented

What We Offer

• Paid training
• Full-time, seasonal role
• Performance and attendance incentives
• Remote work environment
• Supportive team culture
• 401K match
• HRA (ICHRA)
• PTO

Preferred Experience

• Customer support or technical support experience
• Knowledge of health insurance or ACA
• Call center background
• CRM familiarity
• Spanish bilingual a plus

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet