Remote Customer Service Manager – Construction

Neier Inc.; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully Remote Work Environment

Competitive Weekly or Bi-Weekly Compensation

Paid Training and Professional Development

Flexible Work Schedule

Health, Dental & Vision Insurance

401(k) Retirement Savings Plan

Performance-Based Bonuses and Incentives

Career Advancement Opportunities

Company-Sponsored Equipment and Software

Job summary

Hightower Construction, a leading general contracting firm with over 60 years of experience, is looking for a Customer Service Manager to enhance client satisfaction and team performance. This fully remote role offers a dynamic work environment with competitive compensation, paid training, and various benefits such as health insurance and retirement plans.

The ideal candidate should have a Bachelor's degree and over 5 years of customer service management experience, preferably in construction. Join us and contribute to our commitment to quality and safety!

Qualifications

• 5+ years of experience in customer service management, preferably in construction.
• Strong understanding of construction project workflows and terminology.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Manage customer service activities to ensure client satisfaction.
• Serve as point of contact for clients regarding project inquiries.
• Develop and implement customer service policies aligned with standards.

Skills

Customer relationship management software proficiency

Excellent communication skills

Problem-solving abilities

Leadership and team motivation

Education

Bachelor's degree in Business Administration or Construction Management

Tools

Microsoft Office Suite

Job description

Hightower Construction, a leading general contracting firm with over 60 years of experience, is looking for a Customer Service Manager to enhance client satisfaction and team performance. This fully remote role offers a dynamic work environment with competitive compensation, paid training, and various benefits such as health insurance and retirement plans.

The ideal candidate should have a Bachelor's degree and over 5 years of customer service management experience, preferably in construction. Join us and contribute to our commitment to quality and safety!