Remote Customer Service Associate I

Unlimited Advacare Inc; Chicago (IL); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive starting pay

Robust PTO plan

Health, dental, vision, and insurance

Company 401k with match

Home-office hardware provided

Job summary

AdvaCare Systems is seeking a Customer Service Representative I to be the first contact for internal and external customers. The role focuses on friendly phone interactions, scheduling deliveries, and addressing product availability and equipment issues.

The position emphasizes empathy, multitasking across order-entry platforms, and clear written and verbal communication, with remote work and home-office setup provided.

Qualifications

• Empathy, passion, and enthusiasm for helping those in need.
• Strong attention to detail and ability to multitask across multiple web-based order entry platforms.
• Strong written and verbal communication skills; able to compose clear emails and messages.
• Speak clearly when interacting with customers by phone; use professional tone.
• Proficient computer skills, including Microsoft Office Suite.

Responsibilities

• Answer phones in a friendly, professional, customer-centric manner.
• Schedule deliveries, pickups, maintenance, and repairs for facilities, home care, and hospice providers.
• Act as a customer liaison on product availability, equipment assessments, and troubleshooting.
• Serve as the point of contact for all customer service-related issues.

Skills

Empathy

Attention to detail

Multitasking

Written and verbal communication

Phone etiquette

MS Office skills

Tools

Order entry systems

Microsoft Office Suite

Job description

AdvaCare Systems is seeking a Customer Service Representative I to be the first contact for internal and external customers. The role focuses on friendly phone interactions, scheduling deliveries, and addressing product availability and equipment issues.

The position emphasizes empathy, multitasking across order-entry platforms, and clear written and verbal communication, with remote work and home-office setup provided.