Remote Customer Service Associate - Entry Level

Chick-fil-A Western Center Blvd; San Jose (CA); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote

Onboarding & training

Growth opportunities

Collaborative culture

Employee discounts

Job summary

Chick-fil-A Western Center Blvd is seeking a friendly, dependable Customer Service Associate to join our remote team. This entry-level role focuses on helping customers, answering questions, and delivering positive experiences through email, chat, and phone.

No prior experience required; we provide comprehensive onboarding, training, and support. You will work from a suitable home workspace with a reliable internet connection and an opportunity for additional hours based on business needs.

Qualifications

• High school diploma or equivalent preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Comfortable using computers, email, chat platforms, and basic online tools.
• Ability to work independently in a remote environment.
• Reliable internet connection and a suitable workspace.
• Positive attitude with a genuine desire to help customers.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Respond to customer questions and inquiries promptly and professionally.
• Provide accurate information about products, services, orders, and account-related concerns.
• Assist customers through email, chat, phone, or other communication channels.
• Resolve routine customer issues while maintaining a positive and helpful attitude.
• Document customer interactions and update information as needed.
• Escalate complex issues to the appropriate team when necessary.
• Follow company policies, procedures, and customer service standards.
• Maintain professionalism, confidentiality, and a customer-first approach.

Skills

Customer service

Communication

Attention to detail

Remote work

Education

High school diploma

Tools

Email

Chat platforms

Online tools

Job description

Chick-fil-A Western Center Blvd is seeking a friendly, dependable Customer Service Associate to join our remote team. This entry-level role focuses on helping customers, answering questions, and delivering positive experiences through email, chat, and phone.

No prior experience required; we provide comprehensive onboarding, training, and support. You will work from a suitable home workspace with a reliable internet connection and an opportunity for additional hours based on business needs.