Hybrid Customer Support Specialist

Bay Center Foods, LLC; Atlanta, Northern (GA, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Chick-fil-A, Inc. in Atlanta is seeking a Customer Service Specialist to be the friendly first point of contact for customers, delivering outstanding service and technical support with empathy and ownership.

You will diagnose and resolve issues, advocate for customers, and maintain high-quality knowledge resources. The role emphasizes active listening, positive language, and a dedication to the Chick-fil-A culture.

Qualifications

• Excellent written and verbal communication skills.
• Passion for customer service and ownership of the customer experience.
• Ability to work a schedule of 1:30pm-10:00pm and rotating Saturdays.
• Attend 8 weeks of training on a fixed schedule.
• Robust troubleshooting and problem-solving skills.
• Strong judgement and discernment to balance stakeholder needs.
• Ability to type at least 45 WPM.

Responsibilities

• Resolves customer inquiries (technical or non-technical) via phone, online, or other support channels with speed, accuracy, and care
• Maintain excellent attendance and schedule adherence in a shift-based environment where being in the right place at the right time is an essential part of caring for customers
• Uses customer service competencies to actively listen, effectively communicate, solve problems, show empathy, and demonstrate ownership of all customer inquiries
• Reviews personal scorecard metrics to ensure role performance is strong and implements improvements when needed
• Follows standard operating procedures and is empowered to use sound business judgement to determine when exceptions need to be made
• Manages own workload independently and efficiently
• Quickly learns a wide variety of topics and new initiatives to provide customers with the latest and relevant solutions to their inquiries.
• Uses knowledge to resolve customer issues and questions, and improves the knowledge articles, ensuring accuracy and quality of information
• Leverages resources, coaching and feedback for professional development
• Supports teammates with questions and knowledge sharing

Skills

Excellent communication

Customer service passion

Shift availability

Training readiness

Troubleshooting skills

Typing speed 45 WPM

Education

Bachelor's degree or equivalent experience

Job description

Chick-fil-A, Inc. in Atlanta is seeking a Customer Service Specialist to be the friendly first point of contact for customers, delivering outstanding service and technical support with empathy and ownership.

You will diagnose and resolve issues, advocate for customers, and maintain high-quality knowledge resources. The role emphasizes active listening, positive language, and a dedication to the Chick-fil-A culture.