Hybrid Customer Support Specialist – Problem Solver

Chick-fil-A Corporate Support Center; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Chick-fil-A Corporate Support Center in Atlanta is seeking a Customer Service Specialist to serve as the first point of contact for customers, delivering friendly, knowledgeable help and resolving issues with empathy and accuracy. The role requires strong communication, a stable schedule (1:30pm–10:00pm with rotating Saturdays), and active participation in eight weeks of training.

You will develop skills, contribute to continuous improvement, and embody the Chick-fil-A service mindset—My

Qualifications

• Excellent written and verbal communication skills.
• Passion for customer service and ownership of the customer experience.
• Ability to work a schedule of 1:30pm-10:00pm and rotating Saturdays.
• Available to attend 8 weeks of training on a fixed schedule.
• Robust troubleshooting and problem-solving skills.
• Strong judgement and discernment to balance stakeholder needs.
• Ability to type at least 45 WPM.

Responsibilities

• Resolves customer inquiries via phone, online, or other support channels with speed, accuracy, and care.
• Maintain excellent attendance and schedule adherence in a shift-based environment where being in the right place at the right time is an essential part of caring for customers.
• Uses customer service competencies to actively listen, effectively communicate, solve problems, show empathy, and demonstrate ownership of all customer inquiries.
• Reviews personal scorecard metrics to ensure role performance is strong and implements improvements when needed.
• Follows standard operating procedures and is empowered to use sound business judgement to determine when exceptions need to be made.
• Manages own workload independently and efficiently.
• Quickly learns a wide variety of topics and new initiatives to provide customers with the latest and relevant solutions to their inquiries.
• Uses knowledge to resolve customer issues and questions, and improves the knowledge articles, ensuring accuracy and quality of information.
• Leverages resources, coaching and feedback for professional development.
• Supports teammates with questions and knowledge sharing.

Skills

Communication skills

Customer service

Schedule flexibility

Training program

Troubleshooting

Time management

Typing speed

Problem solving

Judgement and discernment

Ownership of customer experience

Education

Bachelor's degree or equivalent experience

Bachelor's Degree

Job description

Chick-fil-A Corporate Support Center in Atlanta is seeking a Customer Service Specialist to serve as the first point of contact for customers, delivering friendly, knowledgeable help and resolving issues with empathy and accuracy. The role requires strong communication, a stable schedule (1:30pm–10:00pm with rotating Saturdays), and active participation in eight weeks of training.

You will develop skills, contribute to continuous improvement, and embody the Chick-fil-A service mindset—My