Remote Customer Service Agent – Travel & Reservations US

Parking Network BV; Indianapolis, Northern (IN, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

CAVU is seeking a Customer Service Agent (AMER) to support US markets from a remote location. You will manage bookings, reservations, and product information via calls, email, and online channels, working 12 PM–8 PM EST, five days a week (Sunday and Monday off).

You should have prior call centre or customer service experience, excellent written communication, and a customer-first mindset, with the ability to work independently and travel occasionally for team functions (e.g., Indianapolis in

Qualifications

• Experience in a call centre or customer service role.
• Strong written communication skills with excellent spelling and grammar.
• Confident handling both inbound and outbound calls.
• Customer-first mindset with ability to work independently.

Responsibilities

• Provide excellent customer service via inbound and outbound calls, email, and online channels.
• Support customers with bookings, reservations, and product information.
• Handle distribution channel enquiries professionally and efficiently.
• Carry out ad hoc administrative tasks to support the wider team.
• Collaborate with colleagues globally to ensure consistency and service excellence.

Skills

Call centre experience

Written communication

Inbound & outbound calls

Customer-first mindset

Long-term growth potential

Job description

CAVU is seeking a Customer Service Agent (AMER) to support US markets from a remote location. You will manage bookings, reservations, and product information via calls, email, and online channels, working 12 PM–8 PM EST, five days a week (Sunday and Monday off).

You should have prior call centre or customer service experience, excellent written communication, and a customer-first mindset, with the ability to work independently and travel occasionally for team functions (e.g., Indianapolis in