(Remote) Customer Service Agent - Entry Level

AIL; United States; Remote; USD 27,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Bonus opportunities

Health insurance reimbursement

Life insurance

Retirement plan

Job summary

AIL is expanding its benefits advisory team and seeks dedicated Benefits Representatives for a remote US-wide role. You’ll help individuals understand options, explain coverage, and build lasting client relationships through proactive follow-up.

Ideal candidates communicate clearly, stay organized, and are eager to learn. Training, coaching, and team collaboration are emphasized, with weekly pay and benefits after probation.

Qualifications

• Strong verbal and written communication skills.
• Basic computer knowledge and daily tool use.
• Dependable work ethic with a professional approach.
• Outgoing, energetic personality and positive attitude.
• Accountability and ability to follow through on commitments.
• Willingness to learn, accept coaching, and apply feedback.
• Good time management and organizational skills.
• Ability to work independently while supporting a team.
• Successful completion of a criminal background check.

Responsibilities

• Communicate with clients and answer questions about available benefits.
• Explain coverage options in a clear, approachable manner.
• Build professional relationships through attentive service and follow-up.
• Maintain accurate client information and organize daily tasks.
• Participate in training and apply feedback to strengthen skills.
• Work with your team to support clients and achieve shared goals.

Skills

Communication

Basic computer skills

Dependable work ethic

Positive attitude

Time management

Customer service

Job description

We’re growing our team and looking for enthusiastic, dependable individuals who enjoy helping others and delivering excellent customer service. Representing a supplemental benefits company with more than 65 years of industry experience, you’ll help individuals and families understand the benefit options available to them.

As we expand into additional territories, we’re seeking dedicated Benefits Representatives with ambitious goals, a positive attitude, and a willingness to learn. This remote opportunity is well suited to someone who communicates confidently, takes ownership of their work, and enjoys building relationships.

What You’ll Do

• Communicate with clients and answer questions about available benefits
• Explain coverage options in a clear, approachable manner
• Build professional relationships through attentive service and consistent follow-up
• Maintain accurate client information and organize daily tasks
• Participate in training and apply feedback to strengthen your skills
• Work with your team to support clients and achieve shared goals

What We’re Looking For

• Strong verbal and written communication skills
• Basic computer knowledge and comfort using online tools
• A dependable work ethic and a professional approach
• An outgoing, energetic personality and a positive attitude
• Accountability and the ability to follow through on commitments
• A willingness to learn, accept coaching, and apply feedback
• Good time management and organizational skills
• The ability to work independently while contributing to a team
• Successful completion of a criminal background check

Compensation and Benefits

• Weekly pay
• Bonus opportunities
• Benefits available after 90 days, subject to eligibility and plan terms
• Health insurance reimbursement
• Life insurance
• Retirement plan

What You’ll Need to Work Remotely

• A computer suitable for everyday work tasks
• A cell phone with unlimited long-distance calling
• Reliable Wi-Fi access
• A workspace where you can communicate professionally and stay focused