(Entry Level) Customer Service Agent - Remote

American Income Life Insurance Company; Michigan; Remote; USD 35,000 - 70,000; Full time

Benefits offered by this job

Remote work

Weekly earnings bonuses

Training & mentorship

Residual income potential

Travel incentives

Advancement opportunities

Flexible schedule

Supportive environment

Job summary

American Income Life Insurance Company is expanding its remote team, seeking motivated individuals to assist families with understanding and accessing their benefit programs. No prior insurance experience is required; comprehensive training and ongoing support are provided.

Responsibilities include guiding clients through available products, answering questions, assisting with enrollment, and maintaining strong client relationships through proactive follow-up and professional service.

Qualifications

• Strong verbal and written communication abilities
• Friendly, approachable, and customer-focused attitude
• Ability to establish trust and develop professional relationships
• Excellent organizational and time-management skills
• Comfortable managing multiple responsibilities independently
• Self-motivated with a positive and goal-oriented mindset
• Previous customer service, sales, or administrative experience is an asset but not required

Responsibilities

• Communicate with clients to provide information about available products and coverage options
• Respond to questions regarding existing benefits, policies, and services
• Review individual needs and help identify suitable coverage solutions
• Assist members with enrollment procedures and required documentation
• Maintain positive relationships through consistent follow-up and professional service
• Stay informed about updates to products, programs, and company procedures
• Collaborate with team members and leadership to ensure a positive client experience

Job description

Build a Rewarding Career From Home

We are expanding our team and looking for motivated, service-oriented individuals who enjoy working with people and providing valuable support to families.

With more than 65 years of experience in the supplemental benefits industry, our organization has established a strong reputation for helping individuals understand their coverage options and make informed decisions about their financial protection.

As we continue growing across multiple territories, we are seeking dependable professionals who are ready to develop their skills, build lasting client relationships, and pursue meaningful career opportunities.

No previous insurance experience is necessary. Comprehensive training and ongoing support are provided.

Position Responsibilities

As part of our remote team, you will assist members with understanding and accessing their available benefit programs.

Your responsibilities will include:

• Communicate with clients to provide information about available products and coverage options

• Respond to questions regarding existing benefits, policies, and services

• Review individual needs and help identify suitable coverage solutions

• Assist members with enrollment procedures and required documentation

• Maintain positive relationships through consistent follow-up and professional service

• Stay informed about updates to products, programs, and company procedures

• Collaborate with team members and leadership to ensure a positive client experience

Qualifications & Skills

We are looking for individuals who demonstrate professionalism, reliability, and a willingness to learn.

• Strong verbal and written communication abilities

• Friendly, approachable, and customer-focused attitude

• Ability to establish trust and develop professional relationships

• Excellent organizational and time-management skills

• Comfortable managing multiple responsibilities independently

• Self-motivated with a positive and goal-oriented mindset

• Previous customer service, sales, or administrative experience is an asset but not required

What Sets You Apart

• A proactive attitude and desire for personal development

• Confidence communicating with individuals from different backgrounds

• An entrepreneurial mindset and strong work ethic

• Ability to work independently while contributing to team success

• Adaptability and a commitment to delivering exceptional service

Compensation & Perks

• Remote Work: 100% work-from-home opportunity

• Weekly Earnings: Commission-based compensation with additional bonuses

• Training & Mentorship: Full onboarding and continued professional guidance

• Residual Income: Opportunity to develop ongoing commission earnings

• Travel Incentives: Company-sponsored trips for qualifying achievements

• Advancement Opportunities: Potential to grow into leadership and management roles

• Flexible Schedule: Greater control over your daily work routine

• Supportive Environment: Access to ongoing coaching and team resources

Your Next Opportunity Starts Here

Whether you're entering a new industry or bringing experience from customer service, sales, or another professional background, we provide the training and support to help you build a successful career.