Remote Customer Programs Lead | Contracts & Governance

Celestica International LP; Elm (PA); Remoto; USD 90.000 - 130.000; Tempo integral

Resumo da vaga

Celestica International LP seeks an execution-focused Customer Program Management Consultant to support JDM contract programs. You will oversee the contract lifecycle, establish governance, manage approval workflows, and advocate for customer satisfaction.

This role requires advanced cross-functional solution delivery, strong data-driven reporting, SOW strategy, and the ability to lead complex, multi-site projects while traveling as needed.

Qualificações

• Bachelor’s degree in related field or equivalent experience.
• PMP certification highly preferred to support governance requirements.
• Experience in contract management and cross-functional program leadership.

Responsabilidades

• Oversee the contract lifecycle and establish robust program governance.
• Manage approval workflows and serve as advocate for customer satisfaction.
• Lead cross-functional meetings with teams responsible for day-to-day operations of customer accounts.
• Manage complex projects including MRP volumes, new product development support, and manufacturing readiness reviews.
• Establish integrated project plans and host program tracking meetings for ongoing status reporting.
• Leverage data reporting for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Participate in contract negotiations and help develop long-term agreements on processes and charges.
• Support SOW proposal strategy and author proposals aligned with customer needs.
• Ensure compliance with regulatory and internal standards and coordinate remediation plans as needed.
• Budget and pricing discussions; provide timely information to customers to ensure satisfaction.
• Duties involve significant travel between Celestica locations when required.

Conhecimentos

Program management

Cross-functional leadership

Contract governance

SOW development

Data analysis

Customer engagement

Formação

Bachelor's degree or equivalent

Ferramentas

PMP Certification

Descrição da vaga

Celestica International LP seeks an execution-focused Customer Program Management Consultant to support JDM contract programs. You will oversee the contract lifecycle, establish governance, manage approval workflows, and advocate for customer satisfaction.

This role requires advanced cross-functional solution delivery, strong data-driven reporting, SOW strategy, and the ability to lead complex, multi-site projects while traveling as needed.