Remote Customer & Product Support Associate

AlphaSense; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

AlphaSense is seeking an Associate, Customer & Product Support to join our global C&PS team. You will be the first line of defense for customer inquiries, guiding users through features and resolving issues while collaborating closely with product management and engineering.

This role offers remote work from the United States and opportunities to learn and grow within a fast-paced, data-driven environment. You will learn our platform deeply, handle escalations, contribute to training, and help

Qualifications

• 3+ years in client/product support or equivalent role.
• Strong communication skills and ability to explain complex issues clearly.
• Proactive problem solving with a customer-first mindset.

Responsibilities

• Deliver a world-class customer experience and first-line support.
• Escalate to appropriate teams for complex issues and maintain updates.
• Guide users through features and maximize product usage.
• Collaborate with product and engineering to relay customer feedback.
• Own onboarding/training sessions and update knowledge base content.

Skills

Customer support

Communication

Problem solving

Cross-functional teamwork

Job description

AlphaSense is seeking an Associate, Customer & Product Support to join our global C&PS team. You will be the first line of defense for customer inquiries, guiding users through features and resolving issues while collaborating closely with product management and engineering.

This role offers remote work from the United States and opportunities to learn and grow within a fast-paced, data-driven environment. You will learn our platform deeply, handle escalations, contribute to training, and help