Remote Customer Order Specialist

Vantive; Deerfield (IL); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Disability insurance

Life insurance

Vision benefits

Parental leave

Retirement plan

FSA

Educational assistance

Job summary

Vantive is seeking a Customer Specialist to manage all aspects of order-fulfillment for Renal Medical Products via inbound calls and non-phone channels. You will deliver superior service to external customers and internal teams, handling inquiries and documenting service failures while balancing quality and cost.

You will collaborate with Product Information, Distribution Centers, Planning & Deployment, Credit & Collections, Customer Master, Sales, and other departments to meet KPIs such as

Qualifications

• 2+ years in customer service or order management.
• Strong verbal and written communication.
• Proficient with CRM/order-entry systems and MS Office.

Responsibilities

• Process and place new orders, back-orders, shipping adjustments, returns, and account setups.
• Manage customer inquiries and exceptions, confirming resolution and next steps on every call.
• Document and elevate service failures or process gaps that impact customers and the organization.
• Maintain records, prepare required reports, and support new account setups.
• Collaborate cross-functionally to resolve discrepancies and drive continuous improvement.
• Meet or exceed KPIs: on-time order rate, call-handle quality, first-contact resolution, and cost per order.

Skills

CRM systems

Order management

Verbal communication

Written communication

Microsoft Office

Education

High School diploma

Tools

CRM software

Microsoft Office

ERP systems

Job description

Vantive is seeking a Customer Specialist to manage all aspects of order-fulfillment for Renal Medical Products via inbound calls and non-phone channels. You will deliver superior service to external customers and internal teams, handling inquiries and documenting service failures while balancing quality and cost.

You will collaborate with Product Information, Distribution Centers, Planning & Deployment, Credit & Collections, Customer Master, Sales, and other departments to meet KPIs such as