Remote Customer Care & Order Specialist

Vantive; Deerfield (IL); Remote; USD 44,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical/Dental/Life Insurance

Vision & Voluntary Benefits

Paid Parental Leave

401(k) Retirement Savings Plan

Flexible Spending Accounts

Educational Assistance

Job summary

Vantive is seeking a Customer Specialist to manage order fulfillment for Renal Medical Products. You will handle inbound calls and non-phone channels, process orders, manage exceptions, and collaborate with Product Information, Distribution Centers, Planning & Deployment, Credit & Collections, Customer Master, Sales Representatives, and other departments.

You will contribute to on-time order rates and KPI targets while supporting cross-functional teams and maintaining accurate records.

Qualifications

• 2+ years in customer service or order management.
• Preferably in medical/device sectors.
• Strong verbal and written communication skills.
• Proficiency with CRM/order-entry systems and Microsoft Office.
• Demonstrated ability to own complex issues and collaborate across functions.
• Alignment with Vantive’s mission: Extending Lives, Expanding Possibilities.
• Ability to work remotely with shifts between 7:00 AM and 6:00 PM CST.

Responsibilities

• Accurately process and place new orders, back-orders, shipping adjustments, returns, and account setups.
• Manage customer inquiries and exceptions, confirming resolution and next steps on every call.
• Document and elevate service failures or process gaps that impact customers and the organization.
• Maintain records, prepare required reports, and support new account setups.
• Collaborate cross-functionally to resolve discrepancies and drive continuous improvement.
• Meet or exceed KPIs: on-time order rate, call-handle quality, first-contact resolution, and cost per order.

Skills

Customer service

Order management

Communication

CRM systems

Problem solving

Remote work

Internet connectivity

Team collaboration

Education

High School diploma

Tools

Microsoft Office

CRM / order-entry systems

Job description

Vantive is seeking a Customer Specialist to manage order fulfillment for Renal Medical Products. You will handle inbound calls and non-phone channels, process orders, manage exceptions, and collaborate with Product Information, Distribution Centers, Planning & Deployment, Credit & Collections, Customer Master, Sales Representatives, and other departments.

You will contribute to on-time order rates and KPI targets while supporting cross-functional teams and maintaining accurate records.