Remote Customer Experience Strategist

Placements24; Windsor Park (TN); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Placements24 is seeking an experienced Management Consultant specializing in Customer Experience (CX) to join a fully remote team. You will analyze customer interactions, identify pain points, and design strategies to enhance satisfaction, loyalty, and brand perception across client journeys.

The role requires at least 5 years in CX or related fields, a bachelor's degree in a related discipline, and strong skills in journey mapping, service design, and CX metrics.

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, or a related field.
• Minimum of 5 years of experience in customer experience, marketing, consulting, or a related field.
• Proven experience in designing and implementing customer-centric strategies.
• Strong understanding of customer journey mapping, service design, and CX metrics.
• Excellent analytical, problem-solving, and communication skills.
• Proficiency in using customer feedback tools and data analysis techniques.
• Ability to work effectively in a fully remote team environment and manage multiple projects.
• Experience or familiarity with businesses in the Eastern Cape region is a plus.

Responsibilities

• Conduct comprehensive customer journey mapping and analysis.
• Identify key drivers of customer satisfaction and dissatisfaction across touchpoints.
• Develop strategies and recommendations to improve customer experience, service, and retention.
• Collaborate with cross-functional client teams (marketing, sales, product, service) to implement CX initiatives.
• Utilize customer feedback data, analytics, and research to inform strategic decisions.
• Design and facilitate workshops to align stakeholders on CX vision and priorities.
• Measure the impact of CX initiatives and report on KPIs.
• Stay current with CX trends, technologies, and best practices.
• Mentor junior consultants and contribute to the firm's CX knowledge base.

Skills

CX strategy

Customer journey mapping

Analytics

Remote collaboration

Education

Bachelor's degree in Marketing/Business/Psychology

Job description

Placements24 is seeking an experienced Management Consultant specializing in Customer Experience (CX) to join a fully remote team. You will analyze customer interactions, identify pain points, and design strategies to enhance satisfaction, loyalty, and brand perception across client journeys.

The role requires at least 5 years in CX or related fields, a bachelor's degree in a related discipline, and strong skills in journey mapping, service design, and CX metrics.