Remote Customer Experience Specialist — Service & Support

Paydex Technologies; Los Angeles (CA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Remote options

Professional growth

Inclusive culture

Job summary

Paydex Technologies is looking for a Customer Experience Specialist to deliver exceptional service and support to our clients. You will handle inquiries, troubleshoot issues, and guide customers through product usage while maintaining strong relationships.

The role offers flexibility with remote options and opportunities to collaborate with cross-functional teams to improve overall customer satisfaction and experience.

Qualifications

• Strong written and verbal communication with empathy for customers.
• Experience in customer service or tech/finance support is preferred.
• Comfort with remote work and using CRM tools to track interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with product questions, troubleshooting, and account management.
• Collaborate with cross-functional teams to resolve customer issues.
• Maintain knowledge of Paydex Technologies' products and services to provide accurate information.
• Document customer interactions and feedback in CRM to identify trends and improvements.
• Proactively follow up with customers to ensure issues are resolved and satisfaction remains high.
• Participate in training to enhance product knowledge and customer service skills.
• Contribute to the development of customer service policies and procedures.

Skills

Customer service

Empathy

Communication

Problem solving

CRM software

Remote work

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree in related field (desired)

Tools

CRM software

Job description

Paydex Technologies is looking for a Customer Experience Specialist to deliver exceptional service and support to our clients. You will handle inquiries, troubleshoot issues, and guide customers through product usage while maintaining strong relationships.

The role offers flexibility with remote options and opportunities to collaborate with cross-functional teams to improve overall customer satisfaction and experience.