Remote Customer Experience Specialist | Service & Planning

Nexora Talent; Austin (TX); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote position

Onboarding & training

Supportive team

Growth opportunities

Job summary

Nexora Talent is seeking a detail-oriented Customer Experience Specialist to support clients remotely through their service journey, coordinating requests, updates, and ensuring a smooth experience from inquiry to completion.

You will handle inquiries via email, phone, and messaging, organize schedules, maintain records, and resolve concerns with timely solutions, while collaborating with a supportive team that offers onboarding and growth opportunities.

Qualifications

• Excellent written and verbal communication skills required.
• Customer service experience preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a remote setting.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Skills

Written & verbal communication

Customer service experience

Organization & attention to detail

Multitasking & time management

Online tools & platforms

Coordination & planning interest

Job description

Nexora Talent is seeking a detail-oriented Customer Experience Specialist to support clients remotely through their service journey, coordinating requests, updates, and ensuring a smooth experience from inquiry to completion.

You will handle inquiries via email, phone, and messaging, organize schedules, maintain records, and resolve concerns with timely solutions, while collaborating with a supportive team that offers onboarding and growth opportunities.