Remote Customer Experience Coordinator

Nexora Talent; Fort Worth (TX); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote position

Structured onboarding and training

Supportive team environment

Growth opportunities

Job summary

Nexora Talent is seeking a detail-oriented Customer Experience Specialist to support clients throughout their service journey in a remote role. You will help coordinate requests, manage service details, and ensure a smooth experience from inquiry to completion.

You will communicate with clients via email, phone and messaging, keep records organized, and resolve questions with timely, accurate information. Strong written and verbal skills, high organization, and comfort using online tools are

Qualifications

• Experience in customer service is helpful but not required.
• Excellent written and verbal communication.
• Highly organized with attention to detail.
• Able to multitask and manage time efficiently.
• Comfortable using online tools and platforms.
• Interest in coordination, planning, or client support services.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Skills

Communication skills

Customer service experience

Organization

Time management

Tech-savvy

Coordination planning

Job description

Nexora Talent is seeking a detail-oriented Customer Experience Specialist to support clients throughout their service journey in a remote role. You will help coordinate requests, manage service details, and ensure a smooth experience from inquiry to completion.

You will communicate with clients via email, phone and messaging, keep records organized, and resolve questions with timely, accurate information. Strong written and verbal skills, high organization, and comfort using online tools are