Remote Client Experience & Scheduling Specialist

Nexora Talent; Jacksonville (FL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote with flexible scheduling

Structured onboarding and training

Supportive team environment

Growth opportunities

Job summary

Nexora Talent is seeking a detail-oriented Customer Experience Specialist to support clients throughout their service journey. This remote role focuses on coordinating client requests, managing service details, and ensuring a smooth experience from initial inquiry through completion.

You will work with clients organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Job description

Nexora Talent is seeking a detail-oriented Customer Experience Specialist to support clients throughout their service journey. This remote role focuses on coordinating client requests, managing service details, and ensuring a smooth experience from initial inquiry through completion.

You will work with clients organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way.