Customer Experience Specialist 1

Allegion Canada Inc.; Indiana (PA); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with match

Paid time off

Tuition reimbursement

Job summary

Allegion is hiring a Customer Experience Specialist 1 for a remote role in Indiana. You will support customers via phone, email, and the Allegion portal, handling inquiries on orders, returns, and product information. Training is available near Carmel/Indianapolis, with occasional on-site visits as needed.

The role requires basic 6+ months of customer service experience, HS diploma, and strong communication. Bilingual Spanish is a plus; familiarity with CRM/ERP systems is beneficial.

Qualifications

• 6+ months of customer service experience in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Handle customer service interactions via phone, email, and portal.
• Resolve inquiries including order status, returns, pricing, and product information.
• Document requests in CRM and coordinate with cross-functional teams to ensure timely resolution.

Skills

Customer service

Bilingual Spanish

MS Office

Communication

Multi-tasking

Education

HS Diploma or GED

Tools

CRM

ERP

Job description

## Customer Experience Specialist 1Apply: Remote, Indiana: Full time: Posted Today: JR37788## **Creating Peace of Mind by Pioneering Safety and Security** *At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.* *Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.* **Customer Experience Specialist 1-Remote Indiana****(Candidate would need to be within a 1-hour radius of the Carmel and Indianapolis Facility for training purposes)** **Work Schedule for the position:****Monday-Friday 9-6 pm** Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. **Job Summary:**Customer Experience is a key part of our business. Reporting to the Contact Management Supervisor, the Customer Experience Specialist will leverage their knowledge while working closely with internal departments to deliver a superior customer experience. If you enjoy working in a fast-paced and dynamic team environment, this is the role for you. **What You Will Do:*** Demonstrates basic knowledge of the product and product features for one assigned brand* Demonstrates basic knowledge of internal processes and system tools* Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.* Gain proficiency in product to understand the needs and expectations of customers.* Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.* Act as customer liaison when working with cross-functional teams to resolve customer requests.* Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.* Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.* Utilize and manage appropriate ERP business systems.* Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.* Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.* Meet all service level agreements as assigned.* Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes. **What You Need to Succeed:*** 6+ months customer service experience in a fast-paced, collaborative, team environment* Bilingual in Spanish would be a plus* HS Diploma or GED required* Strong written and verbal communication skills* Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.* Ability to multi-task, prioritize, and manage time efficiently**Why Work for Us?****Allegion is a Great Place to Grow your Career if:*** You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.* You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.* You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!* You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. **What You’ll Get from Us:*** Health, dental and vision insurance coverage, helping you “be safe, be healthy”* Competitive Paid Time Off* A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period* Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses* Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses* Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury* Life Insurance – Term life coverage with the option to purchase supplemental coverage* Tuition Reimbursement* Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards* Employee Discounts through Perks at Work* Community involvement and opportunities to give back so you can “serve others, not yourself”* Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching **Apply Today!**Join our team of experts today and help us make tomorrow’s world a safer place! ***Not sure if your experience perfectly aligns with the role?** Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification **and** every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.**#Li-TB1*