Outbound Customer Service Representative - Houston, Texas

Fusion CX; Houston (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

Fusion CX is looking for an Outbound Customer Service Representative in Houston, Texas. This role focuses on helping business customers upgrade their utility services while maintaining high levels of customer satisfaction. Ideal candidates should possess strong communication and sales skills, along with prior customer service experience. Join a dynamic team in a growing company committed to delivering exceptional customer experiences.

Benefits

Competitive pay and performance incentives

Industry-leading training and onboarding support

Supportive team atmosphere

Qualifications

• Previous experience in customer service or call center environments.
• 1 to 2 years of sales experience.
• Ability to work independently and as part of a team.

Responsibilities

• Dialing outbound calls to customers regarding upgrades.
• Providing accurate information about products and services.
• Collaboration with team members to resolve customer issues.

Skills

Communication Skills

Data Entry

Customer Service

Sales Target Achievement

Education

High School Diploma or GED

Tools

Customer Support Tools

Job description

Outbound Customer Service Representative - Houston, Texas

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Outbound Customer Service Representative - Houston, Texas

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Are you passionate about customer service and ready to take on a rewarding role in the heart of Texas? Fusion CX is hiring Outbound Customer Service Representatives in Houston to support an essential utility service upgrade initiative. If you're motivated, results-driven, and thrive in fast-paced environments, this is your opportunity to help business customers navigate service changes while building a career in one of the fastest-growing customer experience companies in the U.S. This is an excellent opportunity for professionals seeking customer service jobs in Houston, sales support roles, or call center careers that combine service, sales, and community impact. Job Description – Outbound Customer Service Representative

As an Outbound Customer Service Representative, your responsibilities will include: * Dialing outbound calls to customers regarding upgrading services and plans while addressing inquiries promptly and professionally. * Providing accurate information about products and services to clients. * Meeting monthly sales targets by engaging customers and effectively communicating service benefits. * Assisting customers with order placement, tracking, and issue resolution. * Must maintain detailed records of customer interactions and transactions through accurate data entry. * Collaborating with team members to resolve complex customer issues efficiently. * Ensuring high levels of customer satisfaction by actively listening and addressing concerns. * Participating in training sessions to enhance product knowledge and customer service skills. * Supporting office operations as needed, including administrative tasks related to client services.

Job Requirements – Outbound Customer Service Representative

To excel in this role, you should have: * Previous experience in customer service or call center environments (preferred). * Strong communication skills, both verbal and written, for effective client interaction. * Proficiency in data entry with attention to detail. * 1 to 2 years of sales experience, with a proven ability to meet targets. * A High School Diploma or GED (required). * The ability to work independently as well as part of a team in a fast-paced environment. * Familiarity with office software and customer support tools (advantageous). * A positive attitude and a commitment to providing excellent customer service.

Job Type: Full-time, On-site Schedule: Day & Night Shifts Available

Ability to Commute/Relocate: Houston, TX 77036 (Required) – Candidates must be able to commute or relocate before starting work. Why Join Fusion CX?

At Fusion CX, we combine people, purpose, and innovation to deliver exceptional customer experience solutions. By joining our Houston team, you'll be part of a collaborative culture focused on impact, growth, and success. * Competitive pay and performance incentives. * Full-time, on-site role with growth opportunities. * Industry-leading training and onboarding support. * Supportive team atmosphere that values your voice and effort. * Be part of a company recognized for transforming how businesses connect with their customers.

If you're looking for job vacancies in Houston that offer stability, growth, and the chance to make a difference, this is your opportunity. Apply now and build your future with Fusion CX.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Outsourcing and Offshoring Consulting

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