Remote Customer Experience Specialist

Blue Cross and Blue Shield of Kansas; United States; Remote; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid vacation and sick leave

Maternity/paternity leave

Fertility/Adoption assistance

2 weeks caregiver leave

401(k) matching up to 5%

Tuition reimbursement

Wellness benefits

Job summary

Blue Cross and Blue Shield of Kansas is seeking a Customer Experience Representative to deliver world-class service to members, employers, and providers. The role supports inquiries via phone, email, and written communications and may be remote or onsite per policy.

The position emphasizes effective communication, empathy, problem solving, and timely responses, with eligibility to work remotely from Kansas or Missouri and relocation considerations possible.

Qualifications

• High school diploma or equivalent is required.
• College courses in communications and/or medical related fields is preferred.
• Two years of navigating multiple computer systems is preferred.
• Two years of customer service experience is preferred.

Responsibilities

• Research, resolve, and respond to inquiries by telephone, written, and email communication.
• Resolve customer inquiries and complaints in a timely and accurate manner.
• Work with peers, other departments, and leadership to find appropriate solutions to problems.
• Perform assigned job-related duties as required, including any special projects.

Skills

Customer service

Communication

Empathy

Problem solving

Time management

Research skills

Education

High school diploma

College coursework in communications/medical fields

Tools

Multiple computer systems

Job description

Blue Cross and Blue Shield of Kansas is seeking a Customer Experience Representative to deliver world-class service to members, employers, and providers. The role supports inquiries via phone, email, and written communications and may be remote or onsite per policy.

The position emphasizes effective communication, empathy, problem solving, and timely responses, with eligibility to work remotely from Kansas or Missouri and relocation considerations possible.