Remote Customer Experience Specialist

Blue Cross and Blue Shield of Kansas; Kansas City (MO); Remote; USD 29,000 - 36,000; Full time

Benefits offered by this job

EPIP incentive pay

Health/vision/dental

6 weeks parental leave

Fertility/adoption assistance

2 weeks caregiver leave

401(k) matching up to 5%

Tuition reimbursement

Health & fitness discounts

Job summary

Blue Cross and Blue Shield of Kansas seeks a Customer Experience Representative to provide world-class service to members, employers, and providers. The role supports inquiries by phone, email, and written correspondence, with training and ongoing development in a flexible, inclusive environment.

Applicants must reside in Kansas or Missouri or be willing to relocate. The position offers remote or onsite options under the Telecommuting Policy and a competitive compensation package with strong

Qualifications

• Clear communication and listening skills.
• Empathy and customer service orientation.
• Ability to research and resolve inquiries accurately.

Responsibilities

• Resolve inquiries from members, employers, and providers via phone, email, and written correspondence.
• Research, respond, and document inquiries regarding benefits, eligibility, coverage, and claims.
• Maintain timely, accurate, and compliant customer interactions and collaborate with teams.

Skills

Communication

Empathy

Problem solving

Typing & research

Time management

Tech proficiency

Independent work

Education

High school diploma or equivalent

College courses in communications/medical fields

Job description

Blue Cross and Blue Shield of Kansas seeks a Customer Experience Representative to provide world-class service to members, employers, and providers. The role supports inquiries by phone, email, and written correspondence, with training and ongoing development in a flexible, inclusive environment.

Applicants must reside in Kansas or Missouri or be willing to relocate. The position offers remote or onsite options under the Telecommuting Policy and a competitive compensation package with strong