Remote Customer Experience Specialist

Socket.dev; United States; Remote; USD 39,000 - 54,000; Full time

Job summary

CatalyzeX, a Brolly Labs dba CatalyzeX team, is seeking a Customer Relations Agent to deliver an exceptional retail client experience. You will handle inbound/outbound calls and emails, resolve issues with sound judgment, and maintain accurate records while collaborating with cross‑functional teams.

Ideal candidates bring strong communication, patience, and tech‑savviness. This is a full‑time remote role (40 hours/week) with evenings, weekends, and holidays, aligned to US Eastern Time.

Qualifications

• Full-time availability (40 hours/week) with potential for overtime.
• Open and flexible schedule, including evenings, weekends, and holidays.
• Excellent verbal and written communication skills.
• Strong problem-solving and collaboration.
• Tech-savvy and able to navigate multiple systems.

Responsibilities

• Engage with customers via phone (inbound and outbound) and email.
• Assist with issues related to online and in-store purchases.
• Use problem-solving skills, available tools, and sound judgment to resolve concerns quickly and effectively.
• Collaborate with other departments on service and product-related challenges.
• Document all interactions accurately within the Zendesk ticketing system.
• Identify recurring issues and share insights with the Management Team.
• Participate in weekly team meetings.
• Support other tasks and projects as assigned.

Skills

Communication

Problem solving

Tech-savvy

Team player

Follow-up

Customer-first

Time management

Adaptability

Tools

Zendesk

OMS

WMOS

Microsoft Office

Job description

CatalyzeX, a Brolly Labs dba CatalyzeX team, is seeking a Customer Relations Agent to deliver an exceptional retail client experience. You will handle inbound/outbound calls and emails, resolve issues with sound judgment, and maintain accurate records while collaborating with cross‑functional teams.

Ideal candidates bring strong communication, patience, and tech‑savviness. This is a full‑time remote role (40 hours/week) with evenings, weekends, and holidays, aligned to US Eastern Time.