Remote Customer Experience Specialist

AAMGA AssuranceAmerica Managing General Agency, LLC; McAllen (TX); Hybrid; USD 35,000 - 50,000; Full time

Job summary

AAMGA AssuranceAmerica Managing General Agency, LLC is looking for a Customer Experience Representative in McAllen, TX. This role serves as the first point of contact for customers, tackling inquiries regarding underwriting and billing.

The ideal candidate will have a degree or relevant experience, strong problem-solving skills, and be proficient in PC use. The position supports a hybrid work schedule, requiring flexibility and a commitment to improving customer satisfaction.

Qualifications

• Bachelor's degree OR 1-2 years of experience in roles requiring critical thinking and direct client interaction.
• Creative problem-solving abilities with capacity for cross-department collaboration.
• Proficient PC skills; preferred bilingual in English and Spanish.

Responsibilities

• Respond to inbound customer calls and identify root causes of issues.
• Assist with underwriting activities and ensure timely handling of exceptions.
• Leverage policy management system to troubleshoot issues.

Skills

Critical thinking

Problem resolution

Bilingual (English–Spanish)

Excellent PC skills

Education

Bachelor’s degree or 1-2 years experience

Job description

AAMGA AssuranceAmerica Managing General Agency, LLC is looking for a Customer Experience Representative in McAllen, TX. This role serves as the first point of contact for customers, tackling inquiries regarding underwriting and billing.

The ideal candidate will have a degree or relevant experience, strong problem-solving skills, and be proficient in PC use. The position supports a hybrid work schedule, requiring flexibility and a commitment to improving customer satisfaction.